100 Families Case Manager Job Description

Overview:

Your primary role will be one of recognizing needs of the clients you work with, connecting them with the appropriate resources based on their circumstances, and assisting clients as they move from crisis to career. To this end, Case Managers will need to be experts in community resources and 100 Families partnerships and able to maintain positive relationships with partner organizations, for the good of the client. The ideal candidate for this position is someone who is solution-focused and thrives on assisting vulnerable individuals navigate through difficult situations.

We are looking for individuals who are: self-motivated, problem solvers, flexible, able to effectively communicate with all stakeholders, able to multi-task, technologically proficient, and detail oriented.

Preferred Qualifications:

• Bachelor’s Degree in social work, criminal justice, or a related human services field, and one year of work or personal experience working with vulnerable individuals
• Experience will be considered in the place of a formal degree with some college and 2-3 years of work or personal experience working with vulnerable individuals or lived experience with sufficient clean time.
• Bonus: Work experience with criminal justice and/or knowledge of the child welfare system in Arkansas

Job Responsibilities:

• Conduct assessments with individuals to assist in determining relevant resources and guide individuals through the resource connection process
• Develop strong, trusting relationships with clients served, and act as an advocate for vulnerable individuals
• Serve as a bridge between individuals and providers to increase client involvement in their care plans
• Coordinate measures to ensure individuals have proper access to resource and treatment options
• Maintain detailed documentation of work with each client, utilizing designated case management system as trained in order to comply with federal grant regulations
• Update case management system on a regular basis to reflect client’s progress, in compliance with monthly reporting requirements based on performance indicators
• Refer individuals to appropriate outside organizations; provide follow-up to ensure the individual’s needs are met and outcomes of these services provide support for the individual to achieve their goals
• Empower clients to lead themselves, and hold clients accountable to follow-through on the plans they have developed
• Advocate for clients in all areas of their life – provide support to clients at court sessions, DCFS hearings, and the like
• Report back regularly to designated individuals regarding client’s progression and participation
• Must be comfortable working with clients in any of the following environments: jails, ACC offices, DCFS offices, courts, Family Shelters
• Develop and maintain trust and positive relationships with 100 Families partners and stakeholders
• Develop a working relationship with other Case Managers and community service providers
• Participate in 100 Families and Restore Hope meetings and trainings
• Promote organization and community collaboration
• Respond to inquiries from a plethora of sources (e.g. individuals, organizations, providers) through offering information and/or direction
• Conduct oneself in a manner consistent with the professional standards of 100 Families and Restore Hope

Job location: White County

Full-time

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Experience:

• Relevant: 1 year (Required)

Work Location: In person