Based in Downtown Nashville, SiLo started in 2020 with a mission of Redefining the brokers role and capabilities in the supply chain. SiLo is a privately funded, debt free company that has been able to grow since 2020 to an office of 56 people, growing in all key metrics year over year by being focused on being easy to do business with and following our north star of responsible growth. Despite the current freight market and macroeconomic climate SiLo has continued to be able to sustain growth. SiLo is a people first, partner first, and performance driven culture that embraces our core values in all that we do that enables us to not only grown our external partnerships, but also allows us to grow and promote our people from within to provide an opportunity for individuals to learn, apply, grow and challenge themselves to stretch their potential. We are able to execute on this by providing a robust training program while also promoting a culture of constructive feedback that flows in both directions in the organizational chart. We firmly believe that feedback is a gift and embrace feedback from all directions and individuals that allows us to get 1% better each day.

We are laser focused on 3 things:

1) OUR MISSION - Redefine the brokers role and capabilities in the supply chain. For Shippers (our Clients), that means proving that we can consistently execute and provide solutions on their most complex and time-critical shipment needs.

• For Carriers (our Service Deliverers), they can rely on us earning their trust that our actions to support them will be equal to those for our Shippers. If our Carrier partners arent winning, nobody is winning.
• For our SiLo team (You!) Youll never be asked to do anything other than execute our mission for our Shippers and Carriers through a performance based culture built around diversity, inclusion and objective merit-based rewards.

2) OUR CORE VALUES - these values will be the sole determining factor of whether we fit you and you fit us. We dont have long lists of rules or volumes of policies. We rely on our team members to be professionals in every sense of the word by consistently embodying our core values across engagements with all our Partner stakeholders.

3) YOUR SUCCESS - We believe that it is our leaders responsibility to set each team member up for success. We execute on this by setting expectations, clearly laying out the resources available to each team member to reach those expectations and transparently letting each team member know, on a consistent basis, where they stand to the expectations. It is our job to put each team member in the right seat and we are committed to hiring team members who are curious, humble, team players who are driven by executing, knowing that through that execution they will have the ability to earn above the industry average in pay. We also offer each team member the opportunity to hold equity, in the form of units, as an incentive to owning and understanding that their individual success, leads to their teams success and ultimately the companys overall success.

You can find us at www.shipsilo.com and check out our Careers page video.

THE ROLE:

The Carrier Compliance Specialist is responsible for providing support for the operations team. This critical role is responsible for screening carrier partners, aiding with improvement and implementation of policies, and acting as liaison between Silo partners, claim adjusters, and Silo operations.The role requires a person to be eager to learn and develop risk management from an organizational perspective from the ground up.

RESPONSIBILITIES

• Directly manage the on-boarding and continued monitoring of carrier partners.
• Responding promptly to internal and external inquiries to mitigate risk for the organization.
• Manage all administration throughout the lifecycle of the claims process
• Investigate, evaluate, and document cargo claims.
• Execute a high level of communication to all stakeholders on the status of the claim as it progresses to completion.
• Deliver key and actionable insights to improve claims process, compliance procedures, and partner experience.
• Support manager by identifying potential problems, working toward solutions, accepting additional duties and/or responsibilities as needed.
• Develop carrier profiles to manage organizational risk

EXPERIENCE/SKILLS:

• 0-2 years experience handling risk management (Claims and Compliance) as part of a 3PL or insurance company supporting a 3PL
• Experience in open-deck and high value shipments is preferred, not required
• Eager to learn, naturally curious, extremely responsive, organized, and have the ability to deliver news directly and effectively.
• Knowledge of motor truck insurance coverage and policy details
• Self-motivated, self-accountable, resourceful, and independent team member
• Proven ability to be a collaborative team player.
• Excellent oral and written communication skills.
• Proficiency in Excel is preferred
• Organized and disciplined with the ability to prioritize tasks effectively to completion.
• Decisive problem-solver with demeanor to take initiative and handle critical issues with tact and speed.

We will provide TRAINING and competitive compensation in the form of BASE SALARY QUARTERLY BONUS

• an

by Jobble