Customer Service Representative (Work-from-Home)

Our fast-growing, dynamic, technology-driven land surveying company is seeking a dedicated Customer Service Representative to handle data entry duties. While experience in land surveying or real estate is preferred, it is not mandatory as this is an entry-level position with comprehensive training provided.

Responsibilities:

• Customer Interaction:
  • Answer incoming customer calls promptly and professionally.
  • Make outgoing calls to address general questions, client concerns, and status updates.
  • Manage the Customer Service Email Inbox, ensuring timely responses to all inquiries.
  • Always maintain a courteous and professional demeanor with customers.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Be adaptable and responsive to different types of customers.
• Data Entry and Accuracy:
  • Enter information swiftly and accurately into our system.
  • Collaborate with team members to complete daily tasks.
• Time Management:
  • Thrive in a fast-paced environment.
  • Manage time effectively to meet customer requirements.

Qualifications:

• Age and Education:
  • Must be 18 years of age or older.
  • High school diploma or GED required.
• Communication Skills:
  • Excellent verbal and written communication skills.
  • Proven customer support experience.
• Technical Proficiency:
  • Experience working with Microsoft Office and various internet-based programs.
  • Typing speed of 45 to 65 words per minute with accuracy.
• Attention to Detail:
  • Verify data for accuracy and completeness.

Work Environment:

• Remote Work:
  • Full-time work-from-home position.
  • Self-motivated individuals preferred.
  • Monday to Friday availability from 8:00 am to 5:00 pm.
  • Occasional evening and weekend work may be required based on client needs.

Compensation:

• Starting Hourly Rate:
  • $15.00 - $17.00 per hour based on experience.

Benefits:

• Health and Wellness:
  • Choose from multiple health, dental, and vision plans.
  • Employer contributions to HSA and other supplemental plans.
  • Free employer-paid life insurance, with options for spouse, children, and family.
• Time Off:
  • 8 paid holidays.
  • Personal paid time off (PTO).
  • Vacation pay
• Financial Planning:
  • 401(k) program.
• Growth Opportunities:
  • Professional and personal growth opportunities.

Application Process:

• Resume Required:
  • Please submit your resume for consideration.

Join our team and contribute to our commitment to exceptional customer service! Apply today. 🌟