Description
Hogan Hospitality Group is looking to hire an exceptional General Manager for DoubleTree by Hilton Los Angeles Rosemead, California.
The hotel features 202 guestrooms, a bar/lounge, a restaurant, a pool, a fitness room, a business center, and several large meeting and event spaces.
We are seeking a hands-on, high-energy Hotel General Manager with strong operations management and brand experience. In this key leadership role, you will have the opportunity to drive great business results by utilizing your excellent business skills and ensuring the delivery of great guest service!
The General Manager oversees all hotel business including operations, service delivery, revenue management, food and beverage, sales, and financial results. You will provide hands-on leadership in facilitating guest experiences that exceed expectations, while revenue is maximized, and expenses are effectively controlled.
Responsibilities
•Establish daily priorities, direct operations, and ensure all guest services run smoothly and efficiently
•Ensure full compliance with hotel operating controls, policies, procedures, and service standards
•Lead all key property issues including capital projects, maintenance, improvements, etc.
•Resolve guest complaints and oversee the subsequent service recovery
•Responsible for the preparation and subsequent achievement of the hotel operating budget by managing the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met
•Ensure all decisions are made in the best interest of the hotel, and management
Qualifications
•Must have a minimum of three years of experience as a general manager for a full-service hotel
•Must have a full understanding of brand standards adherence and compliance
•Must have a thorough knowledge of food and beverage operations
•Hilton brand experience is required
•Must be highly motivated, and self-directed, with strong initiative and a desire for success
•Exceptional guest service and guest recovery skills are required
•Must possess strong computer skills including Outlook, Word, and Excel
•Must be a positive leader with a high level of emotional intelligence
•Must possess outstanding verbal and written communication skills and communicate with diplomacy and tact
•Must have food and beverage knowledge including all aspects of restaurant management, menu development, inventory, cost analysis, and POS
•Full front and back of house restaurant knowledge
•Must have a thorough understanding of P/L, budgets, and best accounting practices