Pohanka Automotive Group is Hiring a Business Development Coordinator-Service Department-Evenings Near Chantilly, VA
SUMMARY Honda Of Chantilly is hiring for Business Development Coordinators to join our team! Do you enjoy meeting new people and helping out customers? Are you passionate about delivering an excellent customer service experience? Do you have an outgoing personality and enjoy cultivating new relationships? If you answered yes, we want to talk to you! Our dealership has been a driving force in the industry, setting benchmarks for quality, reliability, and customer satisfaction. RESPONSIBILITIES
Answer customer calls and establish follow-up with service appointments.
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
Provide customers with initial product information & direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Preform weekly service outbound phone calls to clients as directed by management team
Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
QUALIFICATIONS
At least one previous role is based in strong customer service experience.
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills.
Willing to submit to a pre-employment background check & drug screen.
Bilingual is a MUST!
Automotive experience is a plus.
Automotive service department is a plus
WHY WORK HERE:
Competitive compensation
Schedule flexibility
Professional growth and development
A culture that values collaboration and innovation
A Supportive and inclusive work environment
Benefits and Perks: We strive to offer amenities, events, and community outreach opportunities that support the wellbeing and growth of our teams. Some of the benefits you can expect when you join include:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Company Paid life insurance, short term and long term disability.
FSA (Flexible Spending Account)
Paid Time Off
401K with Match
Employee Recognition Programs
Opportunities for Advancement
Team Environment
Company Sponsored Events
Team Bonding Events
Performance Bonus
Professional Development
Military Friendly Employer
ABOUT THE DEALERSHIP The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 21 dealerships throughout Northern Virginia, Maryland, Washington DC. and Texas. Established in 1919, the Pohanka Automotive Group was founded based on a set of firm beliefs - making it easy for the customer and the team member, delivering excellent customer service and establishing long-term relationships. Throughout the decades, Our Pohanka Community Outreach partners with over 1,200 local organizations, contributing more than 2 million dollars annually. Are you ready to join our Team? The Pohanka Automotive Group has won many awards including the Time Magazine National Quality Dealer Award, the Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service, and commitment to the industry, the community and the nation; and the Distinguished Service Citation from the Automotive Hall of Fame. Pohanka is the only dealership group to have received all three of these awards. We're interested in helping your career and adding to your resume because we know that better employees lead to happier customers! Add to your experience, develop your skill set and realize your potential with our team.