Core Responsibilities:

• Demonstrates highest standards of personal and professional integrity adheres to company’s policies and procedures and complies with applicable laws, government rules, and regulations.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Manage and oversee maintenance team along with the maintenance manager including turnover scheduling, contractors, work order review, and general oversight/supervision.
• Strives to make the living experience, particularly the first and last impressions, of the highest quality.
• Handles resident concerns and requests with a positive customer service attitude to ensure resident satisfaction with management.
• Communicates with tenants regarding any property events that may cause disruption within the community. Makes periodic inspections with current residents. Makes courtesy calls with recent move-in/move-outs.
• Ensures efforts are made toward the property being leased to the fullest capacity and in accordance with budget guidelines and goals.
• Continually monitors and analyzes traffic, conversion ratios, renewal information, and marketing data.
• Demonstrates the ability to understand financial goals and operate assets in owners’ best interests.
• Maintains accurate records of all community transactions (i.e. rent rolls, delinquency reports, move-ins/move-outs, etc.).
• Ensures that all rents, late fees, and check charges are collected, posted, and deposited in a timely manner.
• Maintains community appearance and ensures repairs are noted and completed. Ensures models and market-ready apartments are walked on a regular basis and communicate any service-related needs to maintenance.
• Other duties as assigned.

Requirements:

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Two years of experience in Property Management or other relevant work experience.
• Problem-solving skills, ability to collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Ability to serve on-call, as scheduled or as necessary.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications
• Participate in training in order to comply with new or existing laws.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Bilingual, a must (Spanish)
• Resman experience, a plus

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Fort Worth, TX 76103: Relocate before starting work (Required)

Work Location: In person