Patient Care Technician Educator

Concerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

Overview:

The Patient Care Technician (PCT) Educator is a knowledgeable and experienced staff member who works with new employees to orient them to the clinical aspects of hemodialysis. They act as a role model for new employees by setting examples of appropriate behavior, work habits, and attitudes towards patients, co-workers, supervisors and the company. The PCT Educator is a resource person should problems arise in the clinical area.

This full-time key PCT Educator position requires a clinically competent patient care technician who adheres to Concerto Renal Services Policies & Procedures and works to ensure high quality care for all of Concertos patients through competency-based training and development. Under the supervision of the Vice President of Clinical Services, provides the in-service needs of the facilities and provides preceptorship to newly hired staff by demonstrating patient care technician actions by role-modeling professional interactions, design learning experiences, assess readiness and give feedback on performance.

Responsibilities:

• Immediately reports to the Regional Manager and Vice President of Clinical Services any patient safety issue. This must be completed by both verbal and written report.
• Responsible for clinical training of all direct patient care personnel by providing direct instruction and supervision to employee consistent with Concerto Renal Services training program. Actively participate in and present facility/program inservices as approved by the Clinical Services Department.
• Observes, assesses and evaluates new hire employee and communicates progress to Regional Manager. Maintains direct supervision of the new employee until deemed ready to work independently and provides written feedback about new employee's progress to the Regional Manager and the Clinical Services Department using evaluation tools and direct communication, requesting input as needed.
• Ensures a strong communication process between the Regional Managers, Clinical Services, direct patient care staff, and all support staff at the facility regarding appropriate training and organizational development programs and initiatives.
• Serves as a role model, teacher, and expert through good techniques; adherence to policies, procedures and standards of care; as well as maintenance of a professional demeanor. Assists and supports the facility in achieving quality patient outcomes, patient satisfaction, staff development, and employee satisfaction
• Acts as a change agent for infection control practices within clinic. Monitors staff and patient adherence to infection control practices. Reinforces new hire employee adherence to infection control Policies and Procedures and supports ongoing staff and patient engagement on infection control practices.
• Provide ongoing and timely feedback to the Regional Managers and Vice President of Clinical Services regarding the learning needs and performance of employees. Completes all required documentation in a timely manner and forwards to the Vice President of Clinical Services, i.e. skills checklist, evaluations.
• Oversees the implementation process to ensure that policies and procedures developed by Concerto Renal Care are consistently incorporated into facility practices. Tracks, collects, and reports on compliance to educational programs and ensures that individual facility needs are met by scheduled in-services.
• Demonstrates, reinforces, and encourages attitudes and actions which are consistent with Concertos values including delivering superior patient care and consistent customer satisfaction.
• Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating
• Responsible for ensuring effective adult learning environments for all training programs.
• Perform additional duties as assigned.

Physical Demands of the Job:

• Must meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
• Day to day work includes desk and personal computer work and interaction with patients, regional and facility staff, and physicians.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• The position requires travel between assigned facilities and various locations within the community. Travel to facility, Regional and Corporate meetings will be required.
• Must be able to do moderate lifting of at least 40 pounds. Requires mental, visual, and auditory attention.
• Able to tolerate long periods of standing and walking and must be able to stoop and bend.

Minimum Qualifications:

• Ability to provide didactic theory and classes to staff utilizing various teaching methods; verification and completion of clinical competencies and follows schedule established by the Vice President of Clinical Services to ensure that information presented in theory class, whether face to face or in an e-Learning format, is applied in the clinical setting
• Energetic and motivated personality with a strong work ethic and excellent time management skills to complete tasks independently and autonomously.
• Advanced knowledge of general computer applications Word, Excel, Power Point, Web-Ex, Internet.
• Excellent time management skills required
• Must have valid Drivers License; with proof of insurance for your own vehicle.

Requirements:

• Concerto Renal Services employee in good standing with a minimum of one (1) year dialysis experience. PCT's certified by a nationally recognized board (NNCC, BONENT, CCHT-A preferred)
• CPR instructor certification preferred; will be required within 12 months of assuming position
• Must meet certifications requirements in the state in which he or she is employed.

Why work at Concerto?

• Medical, dental, vision, short and long-term disability benefits
• 401k match of 50% up to 6% of salary
• PTO
• Paid Holidays
• Discounts through PerkSpot
• Employer Paid Employee Assistance Program

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.