OPERATIONS MANAGER

SUMMARY

This is an opportunity to join a growing, dynamic and responsible Fire Protection company that fosters the development of our employees. We are seeking an Operations Manager. Position will based in Chicago, IL.

This role serves as the strategic leader for ORR’s Chicago region operations team. They report directly to the Regional Operations Manager. Their primary responsibility is to ensure smooth, efficient, and profitable operations with the region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for ensuring all associates embrace the safety culture and comply with all safety initiatives.
• Mentor and develop associates for long-term opportunities to support growth of the individual and the organization.
• Hire and onboard new associates to set them up for success at ORR.
• Review and approve requests for bids.
• Track and analyze financial information to ensure health of the business.
• Resolve customer issues or complaints and maintain healthy working relationships with regional customers.
• Responsible for ensuring maintenance of regional licenses/certifications and permits.
• Ensure all systems meet applicable Federal, State and local codes, manufacturer’s requirements, and ORR Protection Systems standard practices and procedures.
• Ensure all systems meet the customer’s specifications and expectations.
• Implement plans, programs, and processes designed to meet or exceed goals and maximize market potential as it relates to the service & emergency lines of business.
• Resolve customer issues/complaints.
• Coordinate responses to discharges and other life-safety emergencies at customer sites.
• Track and control costs in support of company’s gross margin objectives.
• Resolve associate issues to enable high performing teams.
• Responsible for conforming to and ensuring associates are knowledgeable and conforming to the company’s quality system.
• Other duties as assigned.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent, required.
• Post-secondary education in related technical or business field, preferred.
• 5 years’ experience in fire protection or related industry, required.
• 3 years' supervisory or project coordination experience, required.

KNOWLEDGE, SKILLS AND ABILITIES

• Proven ability to effectively manage P&L.
• Skilled at employee relations and developing strong teams,
• Ability to effectively communicate to a diverse group of individuals including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Ability to attract, develop, grow and retain a team.
• Ability to track and control costs.
• Proficient with MS Office.
• Ability to utilize various computer systems including an FSM, CRM, Accounting and LMS systems.
• Basic organization and time management skills.
• Change management skills,

Work Environment/Physical Demands

• This is primarily an office role, with site visits required on occasion for customer service or mentorship of field associates.
• Overnight travel required up to 20% of the time.

Once you land this position, you’ll enjoy:

• Working for a company where the associates are viewed as the company’s greatest asset.
• Being part of something you can be proud of – making a difference in the health and wellness of people and our planet.
• A growing company with a first-class reputation in our respective industries.
• A culture that is fun, family oriented and entrepreneurial.
• A caring group of associates with a commitment to make the communities we work in better for all.
• Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development.

ABOUT ORR:

Since 1948, the Orr family has employed a talented team of associates who are committed to ORR Corporation’s mission of protecting people, property and the environment. Today ORR supports more than 250 associates across the country while still maintaining the principals of safety, family and integrity that they were built on so many decades ago. When you join the ORR family, you know who you’re working for and what you’re working for. Let our past inspire your future.

Equal opportunity employer/ Veterans/ Disabled