Do you want to be an integral part of an organization’s growth strategy? Do you thrive being part of a team that lives out their mission every day, invests in community and has fun along the way? Do you often think, How can we make this more effective and a better experience? If so, this Customer Service Manager position may be the right opportunity for you!

The Customer Service Manager plays a vital role on the team, reporting to the Director of Sales. This position supervises a team of customer service representatives, supporting their growth to provide an incredible customer experience for both internal and external customers, while also improving workflows and operational efficiencies. The Customer Service Manager will also oversee the day-to-day operations of the customer service department.

As a successful Customer Service Manager, you will:

• Build long standing relationships with internal and external customers that trust you
• Consistently grow as a Customer Service Manager while focusing on optimizing effective workflow processes, systems and solutions for the organization
• Have an ideal opportunity to develop a top-notch Customer Service team
• Build relationships and partner with cross functional team members to provide an exceptional customer service experience

Customer Service Manager core responsibilities include:

• Developing and implementing process and procedures to improve operational efficiency.
• Planning, directing, supervising, and coordinating work activities of direct reports
• Manages the customer service operations, which deals directly with customers and is the first point of contact
• Develop, track and report key performance measurements for the customer service department

We know as our employee, that you need to be taken care of too. We provide our successful Customer Service Manager:

• Training and Development - Our employees receive ongoing role-based training to provide meaningful opportunities for growth
• Compensation A competitive salary
• Generous 401(k) program
• Health benefits to support your physical well-being Health, Dental, Vision and Life Insurance and a generous time off package

Customer Service Manager Qualifications:

• 3-5 years of prior management and customer service experience
• Proficient in Intermediate Math with Working experience with Excel and Gantt charts
• Proficient in Microsoft Office
• Experience with customer relationship management (CRM) software, Pipedrive a plus
• Exceptional problem-solving skills, self-motivated and highly organized

Salary range: 55-65k depending on experience, education, and proficiency

Schedule: Monday through Friday, 8 am - 5 pm

• • Equal opportunity employer and drug-free workplace.