About the Company:

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

Job Description:

• Responsible for smooth, efficient and professional operation of all front office, housekeeping and maintenance operations. 
• Ensures that all procedures and policies are in place and followed.
• Assists with standards and guest experience at all Southern California Level locations.
• Performs all front desk functions when needed. 
• Project management for Capital projects and onsite projects providing relevant follow-up
• Creates a productive and positive atmosphere; has a professional relationship with all associates and other departments. 
• Empowers all associates to provide outstanding service by using their empowerment guidelines. 
• Audits all departments for accuracy and consistency on a regular basis. 
• Leads recruiting, hiring, and training of new associates
• Coaches and counsels’ staff when appropriate. 
• Completes work or special projects as assigned and makes sure due dates are met. 
• Works together with staff on the same level; trains and retrains on productive hospitality skills, technical skills and communication skills. 
• Stays informed of sales strategies, packages, promotions, and discounts; knows how they relate to other departments and how they are to be handled. 
• Develops a thorough knowledge of products - property rooms, type of rooms, amenities, services of property, brand standards etc. 
• Understanding and knowledge of frequent guests and their special requests and needs. 
• Carries out, within capability, all reasonable requests by management
• Performs other duties as assigned.
• Works closely with General Manager and Corporate office on requested duties and projects

Summary of Qualifications & Requirements:

• High school diploma or GED required.
• Bachelor’s degree in business administration, hospitality management, or hotel management preferred.
• The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
• A minimum of 5 years of hotel leadership required
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
• A proven track record of being able to lead a team and to multitask.
• Flexibility and a willingness to work beyond scheduled hours, including on weekends.
• An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
• Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.

Perks & Benefits:

• Competitive pay & a Comprehensive Benefit Package.
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Local discounts to restaurants, clothing stores, personal training
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel
• In Vancouver, Chicago, Los Angeles, and Seattle

We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls please.