Mission Statement

Maintain an organized and up-to-date warehousing location and drive warehouse-related operations, from refurbishment & receiving new inventory, thru order staging & delivery of purchases ready for customers. A core part of the mission is performing these roles in the spirit of exceeding customer and team expectations, learning the business and ensuring the quality and service standards of the past 100 years continue to be met.

Desired Outcomes

• A safe, clean and perfectly organized warehouse/storage location in Norwood, MA

• Systems and records reflect 100% correct real-time view of what’s available, in transit, on order and/or part of Service Technician “field stock” by regularly completing cycle counts

• Ensure that all deliveries received meet expectations of completeness and condition by:

• Receiving, unpacking and confirming packing slip matches PO

• Flagging any discrepancies between packing slip and PO for all deliveries

• Noting any damage or defects visible at time of receipt

• Keeping Supervisor up-to-date on receipts on a daily and weekly basis

• Cleaning packing materials and breaking down boxes and/or pallets once unpacked

• Ensure smooth staging, packaging, loading and delivery of outbound parts by:

• Preparing and assembling all shipping materials, including custom pallets, needed to wrap and secure parts and/or boxes for transport

• Ensuring copy of Operations and Maintenance manuals (O&M) and drawing and/or any additional paperwork and/or manuals are included with shipment

• Preparing outbound UPS deliveries as necessary to ensure items are shipped reliably.

• Preparing outbound motor freight deliveries as necessary to ensure items are shipped reliably

• Assisting with loading for 3rd party logistics pick-ups

• Loading and driving when not using 3rd party transport provider

• Work with After Market Service Engineering team to facilitate smooth pick-up and return of equipment in the field to Norwood, MA by:

• Planning routes and timing of pick-ups

• Contacting on-site POC and ensuring is accessible and ready to be picked-up

• Maintaining a professional disposition and appearance while at customer site

• Loading returns into vehicle

• Unloading returns in Warehouse

• Completing paperwork needed for collected returns

• Perform other related duties or special projects, as assigned

Education, Training, Licenses and/or Certifications:

• High school diploma or equivalent;

• Experience in a warehouse or distribution center a plus

• OSHA 30 certification preferred

Requirements:

• Work Hours: 8:30am to 5:00pm, could be Part-Time

• Maintain a positive, cooperative and teachable attitude

• Curiosity and a desire to learn

• Ability to work independently, prioritize work and perform multiple tasks

• Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers

• Analytical ability including basic math skills.

• Excellent communication skills including speaking, reading, and writing in the English language with the ability to converse verbally with others on the phone and/or in person.

• Ability to navigate websites and able to see, review, and interpret computer images and written documents

• Knowledge of Microsoft Office, Outlook, and Windows as well as a general background working with computers and office equipment

• Ability to operate power tools correctly and in a safe manner.

• Ability to stand, squat, bend, stoop and comfortably lift up to 50 lbs.

• Excellent communication and customer services skills, with a professional demeanor and positive, caring attitude

• Initiative; self-motivated (driven), self-starter with a strong attention to detail

• Must have outstanding customer service skills with the ability to interpret customer needs and demonstrate a customer service mindset when dealing with internal and external customers.

• Ability to pass a full background screening and drug screening

• Ability to pass MVR check. Must have a valid driver’s license and a safe driving record

Equipment used includes:

• Desktop computer and mouse/tablet.

• Telephone, cellphone, printers and scanners.

• Forklift and motorized pallet jack.

• Motor vehicles, such as vans and trucks

We offer an exciting environment to work, learn, and grow professionally. As a third generation, family-owned and operated business, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, medical and life Insurance, and a generous paid time off package. We are excited to continue to invite talented individuals with a passion for excellence to join our team.

• Competitive (wage or salary?)

• 401k with company match

• Annual performance bonus, as warranted by performance

• Medical & life insurance

• Generous Paid Time Off policy

• Internal advancement opportunities

• Business casual work environment