Summary
The host presents a positive first impression of L’Antica’s friendliness, excellent service and high standards. The host also greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, shows guests to their tables and bids guests farewell as they leave.
Responsibilities
• Greets incoming and departing Guests warmly with a genuine smile and eye contact; escort and seat guests to assigned dining area; present menus; answer initial questions, announce waiter's name
• Carries natural conversation with guests without sounding scripted or intrusive
• Uses visual cues to seat Guests in either the bar or dining area depending on their preference
• Takes drink orders for guests as they wait, or directs them to the bar area as necessary.
• Notifies guests when a table is ready.
• Keeps the hostess station neat and organized.
• Assists in rearranging tables for large parties.
• Reports any problems or issues to restaurant manager.
• Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively.
• Addresses and resolves customer concerns and complaints.
• Reorganizes seating chart in the event that a server calls in sick.
• Monitors and manage the flow of Guests into the Dining and Bar areas
• Communicates accurate wait time estimates to guests and seats them in the waiting area
• Adds guest names to waitlists as necessary
• Answers incoming calls and takes reservations for breakfast, lunch or dinner
• Plans and organize reservations on restaurant seating chart
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Manages seating chart throughout shift, optimizes seating and assigns guests evenly across servers’ sections to ensure even workload for wait staff
• Schedules reservations with large parties in collaboration with management team
• Protects restaurant and guests by adhering to sanitation, safety and alcohol control policies
• Helps dining room staff by setting and clearing tables; replenishing water; serving beverages
• Receives payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for to go orders
• Reconciles cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Performs opening and closing duties, as needed.
• Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
• Performs light housekeeping duties such as cleaning glasses and menus and ensuring restrooms are clean, stocked and orderly.
Requirements
• Proven experience as a host in full service restaurant
• Good understanding of restaurant health and safety regulations
• High school diploma or GED
• Strong attention to detail, multi-tasking and time management skills
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment
• Able to clearly communicate guests' needs to team members
• Able to hear well in a loud environment in order to answer telephone and respond to guest requests • Passion for providing extraordinary service
• An appetite for learning (and great food)
• Upbeat, outgoing and positive
• Able to assist guests and possess great guest relations skills
•Ability to work positively in a fast-paced environment
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
Skills • Excellent time management skills
• Excellent communication skills
• Enthusiasm to develop skills and knowledge
• Good level of literacy and numeracy
• Adaptable to change and willing to embrace new ideas and processes
• Demonstrates excellent interpersonal and customer services skills.
• Pays close attention to detail.
• Exhibits excellent organizational skills.
• Maintains professional but friendly demeanor.
• Is capable of remaining patient and polite when speaking to frustrated guests.
• Demonstrates ability to read and interpret restaurant’s seating chart.
• Works well with a team.
• Communicates clearly and effectively.
• Demonstrates strong problem-solving skills.
Certificates and Licenses:
Food Handler Certificate
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to reach with hands and arms. Lifting, moving and carrying of food trays, dinnerware and drinks, furniture, garbage etc The employee must occasionally lift and/or move up to 50 pounds. Must be able to stand, lift and bend for extended periods of time. Role may include job duties or tasks requiring repetitive motion. Exposure to hot kitchen elements or cleaning materials. Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms.
*We are an equal opportunity employer, and consider all qualified applicants regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.