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Gatik AI, Inc. is Hiring a Fleet Dispatcher Near Bentonville, AR
Who we are:
About the role:
As a Fleet Dispatcher at Gatik, you will act as the central point of contact for emergency/non-emergency communication and reporting. You'll receive requests via Slack, Phone & Zoom and will be required to transmit messages to drivers & clients, track freight & vehicles, and ensure drivers are following proper processes and compliance.
The goal of this person is to facilitate proper delivery and driving processes by communicating clearly and ensuring the accuracy and timely transmission of information. All candidates must have the ability to think quickly on their feet and troubleshoot last minute issues, while communicating with the drivers or Autonomous Vehicle Operators (AVOs) and/or customers on Slack, call, or through text. The ideal candidate will calmly handle both emergency and non-emergency situations with a solution-oriented approach and communicate professionally with the staff and client personnel to ensure seamless operations.
This role will be onsite at our Bentonville, AR office! This role will be on a 12 hour shift.
What you'll do:
- Communicate the AVO's daily shifts and vehicles they will operate to them
- Dispatch the AVOs to appropriate locations and routes according to predetermined schedules, customer requests or immediate needs
- Log the schedules, delivery times, shipment arrivals, delays and any communication with the hub; escalate incidents to AVO Supervisor or Management as needed
- Communicate daily metrics, events and occurrences that happened during your shift GPS tracking of vehicles with the appropriate stakeholders internally
- Take all inbound/outbound calls for the fleet operations team, while maintaining contact with drivers throughout their shifts and address any routing issues they might have
- Answer and address all emergency and non-emergency instant messages or calls and provide solutions
- Receive and dispatch orders and updates to ensure deliveries are flowing smoothly
- Prioritize tasks according to urgency and importance
- Monitor the status of drivers and deliveries to coordinate and prioritize their schedule
- Provide drivers and clients with information about updates and completed tasks, while updating customers on the status of their deliveries, including any delays
- Keep an organized way to track work requests, customer requests, completed requests, expenses for services, inventory records, etc.
- Maintain vehicle operator work records using computerized or manual methods and ensure timesheets and payroll summaries are completed accurately
What we're looking for:
- 1 years or more of proven experience as a dispatcher in the transportation, fleet, shipping, logistics or warehouse
- Tech-savvy with knowledge of instant messaging and order management systems
- Fast typing, with experience in data entry
- Experience running reports and performing analytics
- Knowledge of procedures and guidelines for emergency situations
- Outstanding organizational and multitasking abilities
- Excellent written and communication skills
- Sound judgment and critical thinking
- Access to stable, high-speed internet connection
- Access to a computer that can run order management software, Slack, and dispatching software
- Knowledge and understanding of DOT/ FMCSA regulations as it relates to Hours of Service, compliance, etc.(preferred)
More about Gatik:
- The 10 most innovative companies in transportation of 2023
- America's Best Startup Employers of 2023 by Forbes
- America's Best Startup Employers of 2022 by Forbes
- Gatik been named as a 2023 FreightTech 25 winner!
- Gatik named a TIME Best Invention of 2022
- Apeksha Kumavat recognized on the Inc. 2022 Female Founders 100 List
- Gatik's Gautam Narang on the importance of knowing your customer
- Gatik CEO Gautam Narang was Named Among the Most Exceptional Entrepreneurs of 2022 by Goldman Sachs
Job Summary
Full Time
$34k-45k (estimate)
08/05/2023
06/10/2024
The job skills required for Fleet Dispatcher include Transportation, Logistics, Communication Skills, Data Entry, Multitasking, Supply Chain, etc. Having related job skills and expertise will give you an advantage when applying to be a Fleet Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Fleet Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Fleet Dispatcher positions, which can be used as a reference in future career path planning. As a Fleet Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Fleet Dispatcher. You can explore the career advancement for a Fleet Dispatcher below and select your interested title to get hiring information.
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