JOB SUMMARY

This position greets visitors/ clients and handles all incoming and interoffice calls and provides clerical support to the Leadership Team and others. Responsibilities and qualifications of the position are to meet and comply with A Personal Touch Home Care Services, LLC policies and procedures, federal and state rules and regulations, and to adhere to confidentially guidelines as set forth in the Health Insurance Portability and Accountability Act of 1996.

KEY RESPONSIBILITIES AND DUTIES:

• Answer telephone, routes calls promptly, and takes messages as appropriate.
• Greet visitors/ clients and notify appropriate office staff of their arrival.
• Ensure incoming and outgoing communications are consistent and within the guidelines of A Personal Touch Home Care Services, LLC.
• Maintain and organize an accurate filing system compliant with State regulations
• Provide general clerical support and / or backup to all agency departments, as needed.
• Schedule and Maintain appointments in Outlook calendar.
• Receive, sort and promptly distribute all incoming and prepare outgoing mail.
• Maintain supply inventory and purchase when needed.
• Learn office systems ClearCare, ADP, EVV, HHA Exchange and any other applicable systems.
• Recruiting and completing hiring process of new employees
• Orientation of new hires
• Must complete monthly exclusion checks (SAMS, LEIE, MEDICHECK)
• Input and Track employee’s initial and annual training through Relias Platform
• Issue all disciplinary actions including retraining and coaching to employees
• Maintain employee files (CPR tracking, physicals, TB test, criminal background check, etc.)
• Receiving and recording all call offs
• Covering all call offs through clear care
• Receiving, recording, approving and denying requested time off
• Tracks overtime, early and late punch-in’s in HHA daily, and absenteeism. 
• Company Cell phone management (Call off line)
• Scheduling and maintaining shifts in Clear Care/ HHA Exchange
• Reporting all shifts in HHA Exchange
• Recording all missed shifts and call offs / Maintain MCO required missed shift reports for all 3 MCO’s
• Filling shifts on all call offs, mandate to work shift if not covered.
• Maintain updated eligibility on all clients.
• 3-4 days in the office weekly 1-2 days in field completing community outreach/ new client assessments / client - employee visits 
• Tracks employee 30 day, 6 month and one year performance evaluations. 
• Annual training management 
• Interviewing/ checking references/ hiring Direct Care Workers
• New Hire placement
• Direct Observation for employees who have records with in 1 week of employment
• Responsible for placement of employee and 1 hour introductions
• Employee Management / Field supervision
• Office / answer phones. Manage accurate / complete files.
• Performs other duties as may be required. 
• Experience in work in the Healthcare/Home care field required.
• Proficient in Outlook/ Word/ Excel 
• Bachelors Degree preferred