Title: Family Room Coordinator

Reports to: Director of Operations

Overview: The position is a full-time, exempt, position. The position manages the Ronald McDonald Family Room (RMFR) program at Eastern Idaho Regional Medical Center (EIRMC). This includes training & scheduling of RMFR managers and volunteers and managing the day-to-day operation of the RMFR.

Primary Duties & Responsibilities

Family Relations

· Support a family-centered culture that provides safe, warm, positive experiences while ensuring privacy standards, practices, and policies are followed.

· Manage day-to-day operations, including registrations and intake.

· Develop processes for daily operations and orientate new families.

· Ensure cleanliness, safety, and smooth operations of the RMFR.

· Monitor physical Family Room space for stocking, replacement, and maintenance needs.

Hospital Interactions

· Coordinate referrals, room assignments, screening procedures, and timelines.

· Schedule occupancy and room assignments for overnight rooms as needed.

· Ensure that the emergency and hospital contact list is up to date.

Staff & Volunteer Training

· Assist with Hiring, Supervision, and Evaluation of Family Room Managers, including managing shift schedules and implementing training.

· Responsible for the training, scheduling, and management of the RMFR volunteers in line with both RMHC and hospital policies and procedures.

· Support the Family Room Managers & Volunteers in their positions.

General Administration

· Work with the Director of Operations to provide informational reports.

· Provide input into the budget and needs for RMFR program.

· Work in collaboration with Data & Administrative Director to develop and maintain record keeping, tracking, and acknowledgment of donors, RMFR guests, and volunteers.

· Help to receive and record in-kind donations.

· Attend and provide input for staff training and meetings.

· Be available as emergencies arise during and outside of regular business hours and holidays.

· Work with events, communication & fundraising staff as needed to support programs in Eastern Idaho.

Position Requirements

· Bachelor’s Degree with supervisory experience and/or 3-5 years’ experience.

· Excellent verbal and written communication skills.

· Proficient knowledge of Microsoft Office software and experience with databases.

· Previous successful experience managing staff and volunteers.

· Demonstrated problem-solving and decision-making skills.

· Flexible in work functions and duties and respond to changing priorities.

· Motivated self-starter who can manage multiple tasks and meet deadlines.

· Skilled in working with community outreach and donor relations.

· Must maintain high confidentiality and understand working with private and sensitive data.

· Must be organized, able to function as a team member, accept direction and provide leadership, and highly sensitive to and supportive of the needs of RMHC mission and guest families

· Must be able to work closely with a remote team for support.

· Able and willing to work some nights, weekends, and holidays as needed.

Environmental Factors/Physical Demands:

Work is performed in an office and family room environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; and enter alpha-numeric data into a computerized system. The employee is regularly required to walk, sit and stand, reach with arms and hands, talk, and hear. May be subject to repetitive motion such as typing, data entry, and vision to monitor. May be subject to bending, reaching, kneeling, stooping, and lifting to twenty-five (25) pounds.

Salary and Benefits:

Salary range starts at $46,000 and is commensurate with experience. We offer an annual bonus plan based on individual performance plan and overall financial performance. RMHC Idaho promotes health and well-being and offers a benefits package that includes:

· PTO and extended illness benefits

· Medical, dental, and vision insurance

· SIMPLE Retirement plan

Required Application Material:

Please submit a cover letter indicating your interest, salary requirement, and qualifications for the position, and attach a resume that includes employment history to Robin O’Neill at robin@rmhcidaho.org.

Job Type: Full-time

Pay: From $46,000.00 per year

Schedule:

• 8 hour shift

Work Location: In person