Why Norfolk?

Norfolk Multi-family Cabinets & Countertops our rebranded commercial construction division for The Norfolk Companies family. We have been servicing and selling to general contractors and property management companies for decades and continue to see growth in the multi-family customer sector for cabinets and countertops.

The Norfolk Companies is a family-owned company who is focused on providing solutions for our customers for their projects as it relates to cabinetry and countertop products. For our Multi-family group, we are in search of professional Project Managers who have experience working with general contractors, architects, subcontractors through the construction and submittal processes.

The Account Manager will be responsible for managing existing clients as well as developing relationships with new clients focused on the property management space.

The primary responsibility of the Account Manager is to attain sales growth targets for assigned accounts as well as identify and cultivate new sales customers and opportunities. Responsibilities include developing business plans, servicing key customers, implementing sales programs, selling new products, developing leads and maintaining strong communication with site managers and professionals to identify potential growth opportunities.

Essential Duties and Responsibilities

• Meet and exceed company sales budget .
• Develop, evaluate, and maintain an effective sales plan for assigned accounts in conjunction with sales management
• Ensure sales growth through effective account prospecting, lead generation and increased purchase orders
• Establish, build, and maintain relationships with accounts through site and office visits as well as industry networking events and conferences.
• Identify new selling opportunities and close new deals in alignment with market strategies and assigned goals
• Work with sales management and estimating department to quote new projects. Communicate and follow through with clients about upcoming jobs and bids to ensure competitive.
• Attend industry trade shows or other relevant functions to network with focus on product education and trends
• Maintain open, frequent communication with customers to ensure service levels are met.
• Work with internal team and management to troubleshoot operational issues.
• Follow-up on leads generated through the hardware store and other departments and cultivate existing accounts
• Continuously gather market trends and information from customers to target sales opportunities.
• Establish and maintain good relationships with the company staff, with special emphasis on teamwork and efficiency
• Maintain the goodwill and a positive image of the company to our customers and potential customers.

Desired Skills & Experience

• Minimum 5 years of experience managing multi-family construction projects of similar size and complexity.
• In depth product knowledge of cabinetry and countertops, and able to field measure when needed.
• Knowledge of construction procedures, building codes, estimating, and scheduling practices
• Demonstrated ability to manage budgets and schedules
• Excellent communication and leadership skills
• Ability to work collaboratively with contractors, architects, and internal teams
• Strong attention to detail and problem-solving skills
• Proven ability to manage and motivate teams.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational and time management skills.
• Proficient in construction project management software and 20/20 Design
• Knowledge of relevant construction codes and regulations.
• Commitment to safety and quality.
• OSHA 10 certification is a plus (will train)

Education and Experience

• 5 years experience working in an account sales role within the kitchen & bath industry with a focus on property management
• Extensive knowledge of cabinetry specifications & vendors
• Valid drivers license and clean RMV record required

P hysical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performance of the required duties will require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders, and negotiate work areas under construction. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performing this job requires the use of hands to finger, handle, or feel objects, tools or controls, sit, talk and hear, stand, climb, balance, stoop, kneel, crouch, or crawl. Employee may occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works on-site at the construction worksite where the employee is exposed to moving mechanical parts; high precarious places; fumes or airborne particles; outside weather conditions, and risk of electrical shock. The noise in these work environments is usually moderate to very loud.