Huge Income and Growth Potential! If you are energetic and have excellent customer service skills, you may be perfect in the Quick Lane Advisor position.
The Quick Lane Advisor is the center of communication for maintenance/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all vehicle maintenance matters, the Quick Lane Advisor must listen and thoroughly understand customer problems, arrange for appropriate repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs & maintenance are recommended.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.