The Satellite Operations Center Technician will provide Tier 1 and Tier 2 satellite and network operations support. The Technician is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. An integral part of the team, the Technician’s tasking will include shift work including some weekends and holidays. Primary & Essential Accountabilities
Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
Remotely troubleshoot VSAT systems via iDirect software
Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
Prepare reports on network utilization, performance and activity as required
Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
Monitor and test satellite network performance and provide satellite network performance statistics and reports
Assist in network design and capacity planning
Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
Manage service restoration activities and track/update trouble ticketing system (Remedy)
Provide status reports to customers and management personnel
Provide testing and implementation support of new software releases for deployed network equipment Required Qualifications
High School Diploma or GED, Associates degree or higher preferred
Minimum 3-5 years of SATCOM experience or equivalent combination of education/training and experience
Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
One year education or directly related experience in network operations center support duties
Security certification within 90 days of hire
Top Secret (TS) clearance with SCI eligibility determination
Strong verbal, written and interpersonal communication skills
Ability to work independently as well as cooperatively in a team-oriented environment
Strong analytic and problem-solving skills Desirable Qualifications
IP Routing
Linux/Unix
Microsoft Office suite
Trouble ticket tracking
Technical certification (CCNA, CCDA, CCNP or CCDP) SES Space & Defense is an Equal Opportunity and Affirmative Action Employer. SES Space & Defense is committed to workplace diversity, equity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by local, state, or federal law.