Telephony Engineer

Location: Irvine or Fountain Valley, CA - 3 days onsite, Hybrid

Duration: 6 months

Rate: $DOE /hr

Must have skills-

• Cisco UCS
• Cisco UCCE
• Contact Center expertise, most specifically Five9.com SaaS but any relevant provider

Responsibilities and experience needed:

• Demonstrated experience in Cisco UCS, Cisco UCCE
• Strong experience in Contact Center expertise, most specifically Five9.com SaaS but any relevant provider
• Adept at Monitoring, Troubleshooting, and Upgrading the components of a Cisco Voice Infrastructure.
• Strong experience in Telephony services like IP telephony, IP PBX, Handset, Voicemail solutions, and Call control via tickets.
• Strong experience working with End users to troubleshoot and Familiar with Cisco CLI issues
• Hands on experience with ticketing tool applications like Altiris and Solar Winds Service Desk
• Good knowledge of ITIL processes
• Strong experience in UCCX and UCCE. Call Router, Logger, Cisco Webex & SIP
• Stay updated on industry trends and help implement best practices
• Good communication and ability to interact with both interna;/external business stakeholders
• Bachelor s degree in computer science, Information Systems or related field or equivalent working experience or Master s degree in Telecommunications and Networking Engineering, a related field,
• 7 years of IT relevant experience or equivalent combination of experience

Thanks and Regards,

Pat Bogle

Sr.Technical Recruiter

Global Systems LLC

Office: | Fax: | Email: | Web:

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