A Product Manager manages the balance of overseeing current value delivery while looking to the horizon and planning for the future. The Product Manager leads a team including product owners and operational leads to deliver change that enables operational teams to provide exceptional execution for our customers. The incumbent is a bold thinker, data-driven, passionate about, and guided by a strong desire to understand operations. As a people leader he/she values developing team member curiosity and supporting their growth.

• Define & quantify business value associated to improvement opportunities; leveraging the information to drive a business case
• Define high level business requirements & acceptance criteria associated with requirements
• Prioritize work through operational metrics that identify process improvement opportunities
• Monitor & manage business value delivery to operational area
• Accountable for the operational and user readiness for the delivery of changes; understand the impact of change, translate the approach to manage adoption and mitigate resistance.
• Own a delivery roadmap that addresses prioritized operational opportunities
• Partner with enterprise groups to assess impacts to the department, with associated prioritization and scheduling within a delivery roadmap
• Lead solution design across operations and technology teams for roadmap intent

• Utilize communication channels and an approach which are efficient, engaging, and appropriate for respective stakeholders
• Make connections for peers, customers, stakeholders, and teammates through storytelling
• Make data-driven decisions
• Build a deep understanding of customer to meet their needs & delivery value
• Lead by example while developing team members through coaching and learning plans
• Ensure the comprehensive set of activities for product delivery are well-managed
• Proactively manage all key stakeholder expectations and relationships
• Build people and teams through collaboration, actively seeking input and perspective from others, being an active listener, and celebrating success and failures as opportunities for improvement
• Actively manages all project and key stakeholder expectations and relationships, including vendor management.
• May manage Agile Product Owners.

Minimum Qualifications

• Bachelor s degree from an accredited institution or equivalent work experience
• Agile Mindset: Experience embodying Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
• Product Mindset: Experience defining a product value proposition that aligns with and supports the HF objectives; be the north star for the team
• Influence: Experience influencing the behaviors of leaders at all levels and without traditional hierarchy.
• Servant Leadership: Experience fostering an environment where individuals thrive as empowered and equal members of a team.
• Communication: Experience articulating and translating business strategy, product vision, concepts, best practices effectively at all levels, adjusting as needed to a target audience.
• Collaboration: Expertise working with others in a cross-functional multi-team environment.
• Continuous Improvement: Demonstrated a commitment to continually improve, share learning with others and encourage team development.
• Industry work experience in healthcare such as hospital, managed or long-term care, insurance, government or other healthcare agency
• Experience working directly with Agile multiple teams on projects in role as Product Owner, Agile Coach, or Product Manager
• Experience managing project delivery & change management within specific timeframes
• Experience using spreadsheet software (e.g. MS Excel) to manipulate data using formulas and creating pivot tables, etc.
• Experience using Version One, Jira, or other agile software delivery management tool
• Experience using Adobe Acrobat Reader and Writer to make content changes, printing to .pdf, gathering digital signatures, and creating templates/forms

Preferred Qualifications

• 3-5 years of Product Management or equivalent experience with successful history of delivering complex solutions in a fast-moving environment.
• Process and delivery training and/or certifications such as PMP, Six Sigma, or LEAN
• SAFe certifications (SP, SPC, or PM/PO)
• Familiarity with (ENTER AREA OF EXPERTISE for enrollment & billing infrastructure) (technology and processes) is a plus

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

All hiring and recruitment at Healthfirst is transacted with a valid @healthfirst.org email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $150,800 - $230,690

• All Other Locations (within approved locations): $124,400 - $190,315

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in good faith would pay to a new hire, or for a job promotion, or transfer into this role.