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InfoSmart Technologies Inc is Hiring an IT Help Desk Analyst Near Conyers, GA
Job Description:
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications :
High School diploma or GED
Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
1 years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
Skill | Required / Desired | Amount | of Experience |
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college | Required | ||
Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. | Required | 1 | Years |
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. | Required | 1 | Years |
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. | Required | 1 | Years |
Answer user inquiries regarding computer software or hardware operation to resolve problems. | Required | 1 | Years |
IT Help Desk Call Center exp | Required |
Job Summary
JOB TYPE
Full Time
SALARY
$49k-61k (estimate)
POST DATE
05/05/2024
EXPIRATION DATE
05/18/2024
WEBSITE
infosmarttech.com
HEADQUARTERS
BELLE MEAD, NJ
SIZE
50 - 100
FOUNDED
1998
TYPE
Private
REVENUE
$5M - $10M
INDUSTRY
IT Outsourcing & Consulting Related CompaniesAbout InfoSmart Technologies IncInfoSmart provides enterprise resource planning, data warehousing and e-Business solutions. Show more
The following is the career advancement route for IT Help Desk Analyst positions, which can be used as a reference in future career path planning. As an IT Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Analyst. You can explore the career advancement for an IT Help Desk Analyst below and select your interested title to get hiring information. Similar JobsPopular Articles
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