We are seeking an organized and driven RMA / Distribution team member who will receive, organize, process, coordinate testing and return to stock RMA returns. Accurate and timely processing of RMA’s is an essential element of our customer’s experience, which can elevate the customer’s perception of our company as we pursue world-class excellence.

This position is primarily responsible for coordinating and processing the return of customer products, while providing excellent customer service to maintain effective business relationships

Core Responsibilities

• Receive and process all RMA’s (product returns and repairs) from start to finish.
• Visually inspect product, update standards and take pictures as necessary.
• Utilize ERP and other systems to manage the end-to-end RMA process.
• Coordinate the process with Customer Service, Distribution, Production and Engineering.
• Document return details and develop a knowledge base.
• Maintain current standardized RMA work instructions and procedures, with constant attention to measurable and continuous improvement.
• Coordinate with Customer Service to ensure on-time shipments of replacement and/or repaired customer products.
• Responsible for performance metrics.
• Other RMA and or Distribution tasks as necessary.

Core Skills & Competencies

• Good written and verbal communication skills
• Ability to work in a fast-paced environment; understands urgency and deadlines.
• Strong attention to detail and accountable for managing problems through resolution.
• Efficiency with MS Office tools
• NetSuite and prior ERP system experience a plus
• Ability to multi-task and handle competing priorities.
• Able to lift up to 50 lbs.
• Lift, carry, unpackage and package products on a regular basis throughout the day weighing generally from 1 lb. to 30 lbs. with some heavier items.
• High school diploma or equivalent

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law."

Job Type: Full-time

Pay: From $21.00 per hour

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Warehouse experience: 3 years (Preferred)

Ability to Commute:

• Los Angeles, CA 90040 (Required)

Work Location: In person