POSITION DESCRIPTION

Community Navigator

INFORMATION

Job Class: Specialist

Department: Tribal Operations

Type of Position: Non-exempt

Location of Work: Pelican

Covered Position: Yes

Salary Grade(s): 8/9

Hours of Work: Varies

PURPOSE

The Community Navigator will serve as a liaison between community residents and Tlingit & Haida to enhance local knowledge of services, direct requests for technical assistance, and be a resource for general questions and concerns regarding Tlingit & Haida services.

REPORTING RELATIONSHIPS

Reports To: Tribal Operations Manager

Supervises: Up to 2 FTE

Liaison To: Communities, Tribal Citizens, Managers, other service providers

ESSENTIAL FUNCTIONS

• Be the local resource for questions and concerns with direct contact to Tlingit & Haida to quickly resolve issues
• Facilitate communication from Tlingit & Haida to the appropriate department and personnel
• Communicate with other Tlingit & Haida departments to coordinate services as needed
• Create strong relationships with service providers and have strong working knowledge of what services they provide
• Keep open communication with community leaders and volunteers who may have immediate questions or situations that need to be addressed
• Create and utilize a system to check in with community leaders and service providers to ensure accurate information and appropriate follow-up
• Collaborate and build relationships with other Liaisons, Navigators and Field Managers (in and out of the community) regarding regional services
• Proactively connect with Tlingit & Haida staff traveling to the community to inform them of issues and requests
• Promote educational opportunities to expose students and other citizens to potential careers and opportunities available through Tlingit & Haida
• Other duties as assigned

DECISION MAKING AUTHORITY

Spending Authority: N/A

Other Authority: N/A

NECESSARY SKILLS AND KNOWLEDGE

• Knowledge of Alaska Natives, Alaska Native cultures, and rural Alaska
• Knowledge of Tribal, State, federal programs
• Excellent customer service skills
• Ability to use video teleconference equipment, or ability to learn technical skills
• Excellent communication skills both verbally and written
• Ability to work independently and as a team member
• Ability to prioritize multiple tasks, projects and demands
• Skill in operating a personal computer utilizing a variety of software applications and platforms

MINIMUM QUALIFICATIONS (education, experience, skills)

• Associates Degree in business or related field
• 2 years’ related experience
• Valid Driver’s license with clean driving record

Substitution for Degree

• High School diploma and
• 4 years’ related experience

PREFERRED QUALIFICATIONS (education, experience, skills)

• Reliable transportation

UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS

The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Travel on small aircraft or ferry may be required.

CONDITIONS OF HIRE:

• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.