Passenger Service Administrative Assistant (Bilingual English/Spanish)

$19.00 per hour

TYPE: Full - Time | SHIFT HOURS: More details during interview

Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.

Our employees receive the following, based on position and eligibility requirements:

* Insurance - health, dental and life

* 401(k) retirement plan with company match

* Employee Assistance Program

* Employee discounts

* Competitive wages

* Flexible schedule

* Advancement opportunities

* On the job training

* $300 referral bonuses - unlimited

* DailyPay

Position Overview:

The Administrative Assistant will provide a range of administrative support to our external customers (airlines), and internal customers (leadership) with a high degree of professionalism, organization, time management, and confidentiality. You will provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve.

Essential Duties and Responsibilities (Including but not limited to):

* Answer phone calls, take messages, and field/respond to all routine and non-routine questions;

* Assist with billing invoices and approvals;

* Responsible for meeting and greeting passengers, ticketing, gate and jet bridge functions;

* Must be professional and alert at all times;

* Build employee schedules, assist with agent training, develop and implement organized filling system, maintain and update carrier records;

* Ensure that all flights that Quantem loads and/ or unloads operate on time;

* Respond to customer inquiries and requests in a timely manner.

Required Skills and Experience:

* High school diploma or equivalent preferred;

* Must be 18 years of age or older;

* Maintain and treat all information as confidential;

* Possess the tact to deal with all levels of employees and client representatives;

* Must be able to read, write, understand and carry out instructions in English and Spanish;

* Must be able to verbally direct and communicate in English and Spanish;

* Proficient with Microsoft Office Suite or related software;

* Impeccable attention to detail and organization.

Work Environment:

* Indoor office environment with the potential of remaining seated for extended periods of time;

* Continuous use of a computer, keyboard, and mouse;

* Prolonged periods of standing, noise level may be excessive at times.

Physical Demands:

* Must be able to carry, push, pull, lift up to 25 pounds and operate office equipment as necessary;