Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking a Data Transmission Support Analyst to join the Technology Reliability Engineering and Operations (TREO) Data Transmission Services (DTS) team at Zions Bancorporation.This team is focused on reliably and securely managing File Transmissions for many critical business applications & functions within the enterprise.

The Data Transmission Support Analyst provides configuration, monitoring, security, troubleshooting and problem resolution for Managed File Transfers, both internally and externally.This includes configuring, analyzing, and responding to dashboards & alerts for a wide range of file movements and business applications.The Data Transmission Support Analyst will partner with projects, TREO engineers, and business application subject matter experts, to configure & tune file movements, provide triage and troubleshooting for issues and facilitate response and escalation activities for timely resolution.This position will interact with multiple teams and provides many excellent learning opportunities.This position supports our 24x7 technology operations and does require On-Call responsibilities.

The Data Transmission Support Analyst will:

• Ensure reliable 24 x 7 operations of the Managed File Transfers infrastructure and critical business applications.
• Participate in on-call rotation
• Configure, support, and troubleshoot file transfers within our Managed File Transfer software.
• Troubleshoot & Facilitate resolution of issues and communicating with infrastructure and application owners, Incident Management, and other key stakeholders.
• Create and maintain system and process runbooks, dataflows, and other documentation, to ensure standards compliance.
• Perform Root Cause analysis and identification of corrective and preventative actions to increase stability and reliability of the DTS Systems.
• Perform additional duties as assigned.

Qualifications:

• Mainframe z/OS experience is desired.
• Experience with IBM Sterling File Gateway, or similar enterprise-grade Managed File Transfer applications is desired.
• Solid understanding of Unix/Linux & Windows file systems, along with transfer protocols including SFTP & AS2.
• Hands on experience with technology monitoring components and tools.
• Good communication skills and ability to facilitate event coordination across multiple domains.
• Ability to meet deadlines and schedules within a team-oriented environment.
• Troubleshooting skills for technology infrastructure issues including file systems, networking, server, and file transfer errors.
• A Bachelor’s Degree in Information Technology or 2 years of experience supporting technology infrastructure in a large multi-site environment. A combination of education and experience may meet requirements.

Location:

This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company’s primary technology and operations center. This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.