You haven't searched anything yet.
General Job Description
The Head Housekeeping manages all facets of the Housekeeping Department, ensuring that our associates achieve high levels of guest service and satisfaction, to include guest accommodations, laundry, and public areas and work areas. He or she is responsible for providing training to departmental associates and enforcing all company policies, procedures and brand standards as established.
Education and Experience
Duties and Responsibilities
- Assists General Manager in the development of housekeeping department’s annual payroll budgey, and monitors department’s performance as compared to budget.
-- Manages according to established company procedures.
-- Compiles and reports accurate accommodation status to Front Office.
-- Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
-- Maintains security of keys.
-- Monitors payroll and control costs, remaining within budget.
-- Ensures completion orientation checklists, training guides and all training documentation.
-- Records and processes all incident reports as needed.
-- Performs required tasks, including, but not limited to, those contained in the Minimum Performance Standards
-- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook.
-- Ensures quality services are rendered in meeting guests’ needs that good guest relations are enhanced.
-- Works with other department heads to resolve guest complaints.
-- Maintains departmental communication through the effective use of staff meetings, logbooks and bulletin boards.
-- Provide the highest quality of service to the customer at all times
-- Attend department meetings
-- Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook
Full Time
$51k-65k (estimate)
04/30/2024
05/15/2024
lakeontarioecc.com
Oswego, NY
<25
Accommodations