**Job Title:** VLT Shift Supervisor (FT) Job Information **Category:** Slot Operations **Type of Assignment:** Regular **Position Type:** Full Time **City/Town:** Wilmington **State/Province:** Delaware

Job Description **JOB RESPONSIBILITIES:**

* Ability to read, analyze procedures, contracts and Government Rules and Regulations.

* Responsible for the direct supervision, evaluation and training of VLT personnel including issuing appropriate coaching and discipline to staff.

* Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulating expectations.

* Responsible for understanding and enforcing Company and Departmental Policies and Procedures.

* Conducts interviews of employee candidates; assigns employee personnel when necessary.

* Assists VLT Shift Manager in all phases of VLT Operations including assisting guests with promotions on the floor.

* Supervises staff and slot areas; re-assigns shift work schedules and floor attendants when necessary.

* Observes and recognizes irregularities in personnel or guests.

* Responsible for understanding all available slot floor system reports, game information and knowledge of the player tracking system to investigate and resolve guest complaints.

* Ensures that VLT Attendants work with cage personnel, security officers or other Delaware Park staff in regards to payouts, e-ticket paper fills and exchange slips.

* Promotes teamwork and fulfills the segregation of duties and responsibilities for State regulatory compliance.

* Knowledgeable and actively promotes Marketing events by communicating necessary information to floor personnel; available to assist marketing personnel when necessary.

* Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a Shift Manager immediately

* Responsible for accountability of all issued and unissued VLT machine keys.

* Promotes outstanding customer and employee relations while Building Rewarding Relationships.

* Creates a Fun and Friendly atmosphere

* Promotes honesty and trust among the team.

* Performs all other duties as assigned.

**JOB REQUIREMENTS:**

* One (1) to Three (3) years experience in gaming operations.

* Must be able to walk and stand for extended periods of time.

* Must be able to lift Forty (40) lbs. in weight and push or pull up to Fifty (50) lbs in weight without difficulty.

* Excellent verbal communication and customer service skills required.

* Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.

* Must be able to work a flexible schedule due to the needs of the business including weekends and holidays as required.