Title Sr. Citrix System Administrator Location: Alexandria, VA Required Clearance: TS/SCI Employment Type: Full-Time Regular Shift: Day Travel: No Relocation Assistance: Yes
We are Ennoble First. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. Ennoble First is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into an opportunity. Ennoble First is seeking a Senior Citrix System Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers. Primary Responsibilities: • Individuals in this role will be required to perform remote administration of servers located in offsite data centers. • Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront. • Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required. • Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements. • Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity. • Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment • Implement major system upgrades as designed and approved • Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications • Perform periodic backup and restoration of servers • Monitor desktop capacity to size the environment based on typical usage trends • Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed. • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. • Establish comprehensive availability and capacity management solution using lessons learned • Develop solutions to technical issues. • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives. • Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control. • Update operations and monitoring documentation for 24/7/365 IT watch personnel. • Provide mentorship and training for junior team members. Minimum Education/Experience Requirements: • Experience with interacting with customers to handle service inquiries and problems. • Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. • Knowledge of IC IT standards and best practices, experience with rapid testing, validation, and deployment of new baseline images • Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront. • Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology. • Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience • Experience with Scripting/Automation • Experience troubleshooting issues in a growing environment. • Time management skills. • Strong oral and written communications skills. • Track record of working effectively within a team, and support to peers toward improved processes and results. • Experience with support ticket management systems. • Experience mentoring others and/or supervising others. Preferred Qualifications Citrix Certified Administrator (CCA) ITIL Foundations Certification US Citizenship is required. DoD 8570.11- IAT Level II certification requirements (currently Security CE, CCNA-Security, GSEC, or SSCP). Bachelor's degree with at least 8 years of relevant experience, Masters degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years. Ennoble First is committed to providing a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Ennoble First participates in E-Verify. The information below will be listed on our website's careers landing page. EEO is the Law | Pay Transparency Nondiscrimination www.dhs.gov/E-Verify E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.