Who you'll be working with

_{Skipify’s implementation team works with our most strategic clients; Implementation Engineers lead technical workstreams with these clients while they are onboarding and expanding with Skipify. We are seeking candidates with strong technical and business skills to drive the entire client journey, from pre-sales solutioning, to onboarding, and through to a successful go-live, ensuring a seamless client experience.}

_{As the Implementation Engineer at Skipify, you will be a pivotal player in delivering exceptional client experiences. You will lead the end-to-end process, starting with pre-sales solutioning, working closely with clients to understand their unique needs, configuring our solutions, and guiding them through to a successful go-live and beyond.}

_{What you’ll do}

_{Pre-Sales Solutioning:}

• _{Collaborate with the sales team during the pre-sales phase to understand client needs, gather requirements, and craft tailored solutions that address client challenges.}
• _{Work directly with clients to scope and define project requirements from pre-sales through go-live, providing expert advice and guidance on how our solutions can meet their objectives.}

_{Project Planning, Management, & Client Onboarding:}

• _{Serve as the primary point of contact for clients during the onboarding process, ensuring a smooth transition from contract signing to system activation.}
• _{Collaborate with clients to understand their specific requirements, workflows, and goals, tailoring the implementation process to meet their needs.}
• _{Develop comprehensive project plans for each client implementation, outlining tasks, timelines, and responsibilities to ensure a smooth transition from sales to implementation.}
• _{Coordinate cross-functional teams, including Sales, Product, and Technical Support, to align efforts and meet client expectations.}
• _{Configure our financial technology solutions to meet each client's unique requirements, ensuring all features and integrations are correctly set up and tested.}
• _{Address and resolve technical issues or concerns raised by clients during the implementation process.}

_{Documentation and Training:}

• _{Develop comprehensive documentation, training materials, and resources to facilitate client self-service and knowledge transfer.}
• _{Provide training and guidance to clients on how to optimally use our products to achieve their desired outcomes.}
• _{Conduct training sessions for clients to ensure they have a deep understanding of our solutions and can effectively use them to achieve their desired outcomes.}

_{Go-Live and Post-Implementation Support:}

• _{Lead clients through the go-live process, ensuring a smooth transition to using our solutions and setting them up for success in their day-to-day operations.}
• _{Maintain ongoing technical support and communication with clients post-implementation, gathering feedback and insights to drive continuous improvement and product enhancements.}

_{Who you are}

• _{4 years of relevant professional work experience in technical support, implementations, and / or solution engineering}
• _{Proven track record of successfully managing complex implementation projects, including software or technology integrations.}
• _{Can read, write, and understand code in multiple programming languages}
• _{Have experience integrating RESTful APIs}
• _{Start-up work experience highly preferred; must have demonstrated the ability to thrive in a dynamic, fast-paced environment}
• _{Excellent communication skills; comfortable leading meetings with C-level contacts. With the ability to communicate technical concepts to non-technical audiences.}

_{Non-negotiables}

• _{You exemplify Skipify values - you’re autonomous, action-oriented, accountable for what you do and you use these values to drive decisions}
• _{You take pride in what you do and who you do it with}
• _{You’ve got a spark that drives you - a competitive spirit and a collaborative nature that brings others along with you to win together} 
• _{You bring your A-game - striving to do your best work; the kind that raises the bar for others around you}

_{What we offer}

• _{Unlimited paid time off}
• _{100% primary health, dental, vision 90% for dependents}
• _{Wellness reimbursement USD 125 / month}
• _{401k platform}
• _{USD 500 home office set up reimbursement}
• _{16 weeks parental leave [within first year of welcoming a child]}
• _{Flexible WFH policy}

_{Salary range for this role is $130,000 - $170,000/yr USD. Actual compensation packages are based on several factors unique to each candidate including but not limited to, skillset, depth of experience, certifications, and work locations. The total compensation package for this position may also include annual performance bonus, stock, benefits, and/or other applicable incentive compensation plans.}

_{Additional Information:}

_{Equal Opportunity Statement: We welcome everyone here at Skipify! We are an Equal Opportunity Employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a learning mindset community. We are committed to hiring the best person for each role and fostering an environment that is open to ideas, thoughts, and opinions, with a default to action. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability/neurodiversity, or other applicable legally protected characteristics.}