Job Location OC Boutique San Juan - San Juan Capistrano, CA **MISSION:**

Goodwill is in the business of helping people who are facing barriers, to get and keep jobs which provide purpose, pride and dignity. We believe the power of work changes lives.

The expectation of this position is to achieve organizational, team and personal goals in alignment with our Strategic Vision Priorities and through living out our organizational Values.

**STRATEGIC VISION PRIORITIES:**

Increase donations and maximize their value in a cost efficient way.

Increase the profit contribution of our businesses by improving their operational effectiveness.

Increase our visibility in the community and raise greater awareness of Goodwill's mission.

Increase and focus resources on services that that will help the most people with barriers get and keep jobs.

**VALUES:**

Goodwill Brand Independence

People Working & Learning Together

Innovation & Growth

Integrity

Accountability

Customer Satisfaction

Environmental Responsibility

PURPOSE OF POSITION:

To assist in managing retail store operations to achieve store revenue and expense goals. Position provides back up to the Store Manager and Assistant Store Manager. Primary areas of responsibility include: staff management and training, sales, production, merchandising, and signage.

ENVIRONMENT OF POSITION: This position was created to offer an opportunity for advancement to

Sales Associates who had minimal or no prior retail experience, particularly in a supervisory or lead role. Applicants for this position also may not possess a high school diploma or GED; however, should an individual be approved for the apprentice position without a high school diploma or GED, he/she will be required to establish a plan for completing that certification within six months from the date of the promotion to the "Apprentice " position. To be eligible for this position, an employee must have worked in a sales associate position in a GIOC store for a minimum of six months (negotiable) with a satisfactory performance record.

At the end of ninety days in the position, performance will be evaluated to determine employee 's ability to move to a regular "Lead" position. If the employee is not ready to be promoted at the end of ninety days but his/her skills are developing in a positive manner, the apprentice period will be extended for another ninety days. At the end of six months, the employee 's performance/skills will be re-evaluated and the employee will be promoted at that time of the job qualifications are met. If the employee is not promotable at that time, other options will be considered including a possible move back to a sales associate position.

SUPERVISION RECEIVED:

Reports directly to the Store Manager; receives work direction from Assistant Store Manager.

SUPERVISION EXERCISED:

Gives work direction to Sales Associates, Store ADCs, Program Participants, Volunteers, and any other individuals assigned to store.

DUTIES AND RESPONSIBILITIES:

Assists the Manager in training and leading sales associates, clients and volunteers in the following areas: store and company policies and procedures, sorting/processing, selling, pricing, hanging, stocking, merchandising, cashiering, resolving customer service issues, and maintaining store housekeeping standards.

- Provides direction to volunteers working in the store.

- Completes the required daily paperwork according to established deadlines.

- Performs cashiering functions and all related transactions.

- Responds to telephone and customer inquiries.

- Provides coaching and counseling to subordinate staff and volunteers as required to resolve workrelated issues and administers disciplinary action according to guidelines, and within established parameters as directed by Store Manager or Assistant Store Manager. Provides input to performance review process.

- Follows all cash-handling policies and holds sales associates accountable when in charge of the store.

- Maintains established customer service standards. Resolves customer complaints in the absence of the Store Manager and Assistant Store Manager.

- Ensures compliance with all Loomis Safe procedures.

- Prepares daily reports, as needed.

- Interacts and communicates effectively with management, co-workers, clients, and the public.

- Models the highest ethical standards.

- Promotes a safe working environment; monitors Associate working behaviors to ensure compliance, as well.

- Assists in ensuring Associates understand and comply with agency policies and procedures.

- Works overtime as required.

- Performs other duties as required.

- Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property

- Acts safely at all times, following all safety rules and regulations.

- Follows all company policies and procedures.

- Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.

- Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.

- Works with, trains, and/or acts as a good example for program participants receiving training at Goodwill.

MINIMUM JOB REQUIREMENTS:

- High school diploma or GED preferred (See "Environment Statement" on Page 2).

- Six months retail sales experience in a Goodwill of Orange County retail store including cashiering preferred.

- Ability to stand fr 7-8 hours per day

- Ability to lift 50 pounds.

- Flexibility to work varying schedules (days, evenings, weekends, and holidays).

- Ability to work overtime during peak periods or as required.

- Ability to speak English effectively to communicate with customers, supervisors, clients and coworkers.