IT End User Support/Infrastructure Administrator

Remote

 Salary: $35-55/hour

About Nest Health

As featured in 60 Minutes, Business Insider, and The Times-Picayune, Nest Health, launched in New Orleans, LA, is a whole-family healthcare practice delivering convenient and compassionate in-home and virtual care to parents and their kids. We make healthcare easy for moms, dads, babies, kids, and teens living in the same home.

We are guided by our CHARJ, the Nest core values:

·Collaboration – We collaborate with each other, with families and with the communities we serve

·Humility – We recognize that our teammates and our member families often have the answers

·Authenticity – We bring our diverse experiences and real selves to our work

·Resourcefulness – We are builders and problem solvers

·Joy – We bring joy to our work and our member families

Nest was co-founded by Dr. Rebekah Gee, the former Secretary of Health for the State of Louisiana and the former CMO for Medicaid and the Title V program; and Rebecca Kavoussi, former Western US President at Landmark Health and former head of global clinical operations at Babylon Health. Dr. Gee was recently named on New Orleans City Business Power 50 list.

Nest Health: Whole-Family Healthcare. Learn more about us at https://www.nesthealth.com/.

Employees will be afforded an opportunity to develop and drive their careers with this fast paced and innovative company while receiving competitive compensation, paid holidays, vacation, excellent medical health, vision and dental coverage; short term and long-term disability coverage; and the ability to contribute to a 401K.

Role Summary

As an IT Help Desk Technician at Nest Health, you will play a crucial role in supporting the Nest team and working towards the efficiency, security, and reliability of our IT infrastructure. You will be a service expert that seeks to provide the highest level of support to our team. Leveraging your expertise and experience, you will be responsible for supporting our End Users and assist in managing and maintaining our systems, networks, and servers to support our daily operations and strategic objectives.

What You’ll Do

1.Help Desk, Support, and Troubleshooting:

·Triage and investigate Desktop PC issues submitted through ticketing system; Identify and apply solutions for common computer problems

·Provide technical support and assistance to end-users, resolving hardware, software, and network-related issues in a timely manner.

·Diagnose various hardware issues and fix any issues identified. This includes monitors, hard drives, network adapters, printers, or any other networked device

·Maintain thorough documentation and knowledge base articles to facilitate user self-help and knowledge transfer.

2.System Administration:

·Maintain Azure Cloud infrastructure, ensuring optimal performance, security, and reliability.

·Install, configure, and maintain operating systems, software applications, and system patches/updates.

·Implement, maintain and document backup and disaster recovery solutions to safeguard data integrity and availability.

·Monitor system activities and resource utilization to identify and resolve issues proactively.

3.Network Administration:

·Maintain network infrastructure, including routers, switches, firewalls, remote monitoring systems, and VPNs.

·Monitor network performance and troubleshoot connectivity issues to ensure seamless operation.

Experience, Qualifications & Skills

·Bachelor's degree in Computer Science, Information Technology, or related field.

·Minimum of 3 years of experience as an End User/Help Desk support analyst and IT systems administration.

·Experience managing and supporting both desktop and mobile hardware/software (Windows, Android, iOS)

·Proficient with all aspects of Microsoft Azure and O365 suite

·Ability to collaborate with key stakeholders to build process & procedures

·Strong knowledge of networking protocols, services, and technologies.

·Experience with virtualization technologies (e.g., VMware, Hyper-V).

·Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud).

·Excellent problem-solving skills and attention to detail.

·Strong communication and interpersonal skills.

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

Travel & Physical Requirements

·Prolonged periods sitting at a desk and working on a computer.

·Must be able to lift up to 15 pounds at times.

·Occasional in-person errands such as hardware pickups from BestBuy and driving to Fedex, USPS or other shippers

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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