Description

Job Purpose:

Provides support to agency program departments by generating and managing program data and creating reports for review. Responsible for data management in various software systems and maintaining accurate and complete data between systems. Support Program teams with data entry to create and maintain year-round meal service operations for afterschool and summer programs.

Job Duties and Responsibilities:

1. Provide administrative support for the Afterschool and Summer Food Service Department with program applications, data preparation and reporting needs:

• Maintain complete and compliant application documentation for USDA Child Nutrition Programs, including the entry of new site application information and updating renewing afterschool and summer program application data for state approval.
• Maintain audit-ready files through maintenance of complete and consistent site information between Minute Menu CX, Content Central, and Ohio Department of Education data systems. Complete periodic audit checks of data to ensure compliance.
• Assist with audits, including state and funder reviews, by retrieving requested documents, organizing files, and uploading/submitting documentation for review.
• Generate regular reports for the Department; manage and complete reporting requests from Senior Leadership and CEO for data pertaining to the Department.
• Maintain income documentation and master lists for weekend/holiday meal distribution under Temporary Assistance to Needy Families (TANF)
• Evaluate success of special projects or programs in accordance with standards, requirements, and expectations and recommend changes, as necessary.

2. Manage Salesforce Customer Relationship Management platform for Program Departments:

• Apply and utilize existing tools and database(s) to streamline program related information
• Provide training, accountability, and support for staff in entering and updating program related data to ensure correct information within Salesforce.
• Manage monthly program data entry into Salesforce using existing data systems, including Minute Menu HX and CX, to capture progress on grant deliverables.
• Create & distribute Salesforce reports. Assist in streamlining regular and special needs Salesforce data reporting for program departments and for agency and grant data needs.
• Act as the liaison between CHA and Salesforce technology consulting firm to upload data sets and build the infrastructure to capture and meet program team data management needs.

3. Manage and maintain program software needs including Minute Menu HX and CX, Content Central, and Adobe application forms for agency program departments. Serve as a back-up for Blackbaud Raisers Edge.

4. Prepares narrative, technical, or statistical reports providing details of special programs or projects used by various agency programs such as childhood hunger, poverty, etc. Highlight data and distribute state and national reports relevant to the agency mission and programs.

5. Other duties as assigned.

Qualifications

Job Qualifications:

1. Bachelors degree required
2. Two years experience in administrative support including data management Experience or familiarity with working with databases or ability to quickly adapt; Experience in Salesforce or other Customer Relationship Management (CRM) system preferred
3. Experience in a social services field preferred
4. Proficient in Microsoft Office suite with intermediate-level ability in Excel
5. Ability to train and support others in learning new systems, notably basic Salesforce functionality
6. Attention to detail and ability to interpret data and provide information for programs use
7. Time management, planning, organization, and prioritization skills
8. Written and interpersonal communication skills
9. Problem-solving skills
10. Positive and resilient

Job Working Condition:

Typical office environment