InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

As a senior member of our IT team, you will play a pivotal role in ensuring the seamless operation of our organization's IT infrastructure and providing exceptional technical support to end-users. Your responsibilities will encompass a wide range of tasks, including troubleshooting network, hardware, and software issues, enhancing the end-user experience, and contributing to innovative solutions for InfoTrack's business workflows.

This is a hybrid role, based in our office in New York City.

Responsibilities:

• Corporate Support: Offer empathetic and responsive technical assistance at all levels for end-user computer systems, software, and hardware issues. You will manage and maintain desktop environments for both Microsoft Windows 11 Pro and Apple MacOS, ensuring their optimal functionality in a remote environment. Customer service is your number 1 priority
• Innovate Solutions: Research and recommend innovative automated approaches to streamline various business workflows, contributing to efficiency and productivity enhancements
• Ticket Management: Prioritize and diligently follow up on support tickets until they are satisfactorily resolved while also escalating any unresolved issues to the appropriate team members
• System Administration: Administer Microsoft services, including Active Directory, Azure, Intune, Autopilot, and Office 365, ensuring their smooth operation. Manage InfoTrack applications and security tools, such as anti-virus, Jira, and Microsoft Azure environments
• Asset Management: Oversee technology asset purchasing, inventory control, and tracking, ensuring efficient resource utilization
• Scripting: Utilize your experience with Power Automate and PowerShell scripting to automate tasks and improve system performance
• Documentation: Maintain thorough documentation for systems and processes, ensuring knowledge transfer and efficient troubleshooting

Requirements

• 7 years of progressive experience within a B2B SaaS environment with experience in both Windows 11 and MacOS

• Proficiency in administering Microsoft services and applications, including Active Directory, Azure, Intune, Autopilot, Office 365, Microsoft Entra, Jira, and other core systems
• Proficiency with Power Automate and PowerShell Scripting
• Excellent problem-solving skills with strong written and verbal communication skills
• Exceptional customer support skills with a strong sense of urgency and results-oriented
• Self-starter with a strong sense of accountability

Compensation

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

$100,000 - $150,000 base pay

Benefits

What Sets InfoTrack apart

At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Here is what we offer full-time employees:

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability and Life Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.