This position ensures the successful coordination and execution of the Agency’s scattered site Rapid ReHousing (RRH) programs, and serves as a vital link between all participants, management companies and RRH case managers.

Duties & Responsibilities:

• Collaborate with the Coordinated Entry System to provide housing location services to new participants.
• Collaborate with case managers regarding housing relocations.
• Introduce participants to units and turnover keys.
• Coordinate unit turnover services
• Conduct unit inspections, including annual, environmental, move-in and move-out.
• Write and send notices to residents including, but not limited to notices about inspections and non-compliance issues.
• Work with tenants to process rent recertification and set up payment plans.
• Maintain and update tenant files including updated leases, unit inspections, rent reasonableness forms, rent calculations and memos.
• Assist with monthly reports, lease generation, and rent requests.
• Collect, enter, and validate data.
• Work with landlords and case management staff to resolve tenant issues.
• Cultivate new landlord relationships and maintain existing relationships with landlords and management companies.
• Provide instructions to participants regarding tenant rights and responsibilities.
• Provide on-going housing counseling services to clients.
• Provide clients exiting the program with assistance in securing appropriate community housing.
• Assist with Key Management: Key sign-out and distribution.
• Participate in all relevant meetings.
• Represent RSSI with external entities and internal staff.
• Complete reporting requirements as needed and requested.
• Perform other duties as assigned.

This position is supervised by: Rapid ReHousing Team Leader

REQUIREMENTS:

• Bachelor’s Degree or related field/equivalent experience
• Minimum 3 years of experience in property/asset management field
• Knowledge of homelessness and housing issues.
• Knowledge of Chicago Landlord/Tenant Ordinance
• Knowledge of Affordable Housing Practices (Housing First, Harm Reduction, Trauma Informed Care)
• Comfortable working with diverse groups of people including Homeless population and LGBTQQIAP2S
• Excellent oral and written communication; exceptional organizational skills.
• Proficient in MS Office, specifically Excel, and data management systems.

WORK SCHEDULE: Full-time; regular business hours with some flexibility required. Up to 75% of time may be spent off site.

Essential Functions Include:

• Able to lift a minimum of 25 lbs., and walk up and down stairs
• Must possess valid driver’s license, reliable vehicle, and proof of 100/300/100 automobile insurance
• Must pass applicable background tests