Sales Operations Manager

Murray, UT

ABOUT VLCM

VLCM is shaping the future of Enterprise technology partners. We are known as a value-added reseller and solution provider for phone systems, laptops, data center infrastructure, cloud, cyber security, audio visual, physical security, cabling, managed print services, managed IT services, and internet services. With our dedication to Getting IT Right, lifelong big-time customers, and our impressive executive team, we are poised to continue our growth in 2024 and beyond.

Exciting companies share a common set of traits: growing markets, disruptive technologies, killer teams, and a focus on a future state that's infinitely better than the current state. If this excites you, look no further.

Our collaborative team includes exceptionally smart and driven people with diverse interests. We pride ourselves on being family friendly, striking a healthy work-life balance, and cultivating an open and supportive working environment. We are in Utah, Idaho, Colorado, and New Mexico - with even more expansion in the works. If you are mission-driven, excited to solve tough problems, care deeply about values, and are a strong team player, keep reading and hopefully you can join us on this rocket ship.

JOB DESCRIPTION

We are seeking a dynamic Sales Operations Manager to lead our team of Sales Operations Specialists. This role is crucial for driving operational efficiency, optimizing sales processes, and ensuring seamless coordination between sales, finance, and operations. The Sales Operations Manager will also focus on training and developing the operations team to maintain a high standard of customer service and operational excellence. This position is full time, Monday through Friday in our Murray office.

WHAT YOU'LL GET TO DO

• Manage, mentor, and develop a team of Sales Operations Specialists.
• Foster a collaborative and high-performance culture within the team.
• Conduct regular performance reviews and provide ongoing feedback.
• Develop and implement training programs to enhance team skills and knowledge.
• Encourage continuous learning and professional development within the team.
• Oversee and improve sales processes to enhance efficiency and effectiveness.
• Identify and eliminate bottlenecks in the sales process.
• Develop and document standard operating procedures (SOPs) for sales operations.
• Oversee and improve sales processes to enhance efficiency and effectiveness.
• Identify and eliminate bottlenecks in the sales process.
• Develop and document standard operating procedures (SOPs) for sales operations.
• Back up team on managing quotes, taking sales orders, maintaining customer accounts, and resolving customer concerns.

WHAT WE'RE LOOKING FOR

• High School Graduate or Equivalent; associate degree or bachelor's degree in business administration, Sales, or a related field is a plus.
• Experience in a sales operation's role, with leadership experience preferred.
• Proficiency with Business Central or similar ERP/CRM systems.
• Strong background in sales operations and extensive experience working with distributors and manufacturers preferred.
• Excellent leadership skills, a keen eye for detail, and a passion for improving business processes.
• Excellent analytical, problem-solving, and decision-making skills.
• Team management abilities.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Proven ability to manage multiple priorities and work independently to find solutions.
• Strong initiative, problem-solving, and multi-tasking abilities.

WHAT WE OFFER

• Enjoy nonstop engagement and autonomy to do your job - no micromanaging
• A fun, creative environment to improve your skills, learn, and have fun
• A supportive leadership team and culture with strong focus on family and work-life integration
• We are committed to the health and safety of our people
• Competitive salary
• Full benefits (medical, dental, vision, 401k matching, wellness, etc.)
• Flexible Time Off
• Collaborating with smart coworkers that put customers first
• No jerks in the building!