Do you enjoy the fast paced environment of emergency veterinary medicine but don't like overnights? This is the job for you! We're looking to add experienced Client Service Representatives/Tech Assistants to our urgent care family as we continue to grow. Our business hours give you the perfect work/life balance to ensure your time is spent doing things you love while maintaining a successful career. We truly believe by creating work/life balance you'll be able to provide the compassionate care our patients need.

*Please note: VetCheck Pet Urgent Care is willing to cross train the right candidate for the technician assistant role.*

Client Service Representative at VetCheck Pet Urgent Care Center responsibilities:

• Answer appointment requests (phone & email) for new or returning clients.
• Treat and greet all clients as if they were family. We want to ensure each client feels comfortable with our staff during difficult situations.
• Neat and accurate record keeping of client information. Attention to detail is very important.
• Maintain frequent communication with the doctor and staff about upcoming appointments and expected wait times.
• Possess knowledge or willingness to learn preventative care for dogs and cats such as: vaccines, flea/tick and heartworm medications.
• Handles the skills to de-escalate an upsetting situation.
• Maintain a positive and cooperative relationship with staff members. We truly are a family here at VetCheck!

Technician Assistant at VetCheck Pet Urgent Care Center responsibilities:

• Assist nurses with animal restraint for blood draws, intestinal parasite screenings, radiographs, and more.
• Has an understanding for animal body language and proper handling tactics.
• Assist nurses by obtaining starting vitals and weight for each patient.
• Has an understanding for the pharmacy and medication uses.
• Looks ahead and prepares in-house treatments such as: injectable medications, oral medications, parasite screenings, subcutaneous fluids, and more.
• Prepares to go home treatments and medications for patients.
• Keeps treatment area tidy, organized, and hazardous free.

Points Consider before you apply

• VetCheck plays a crucial role in the Community by helping pets and pet parents with non-critical after hour emergencies. Our hours of operation are Mon-Fri 9:00am-11:00pm, Sat 9:00am-8:00pm, Sun 9:00am-6:00pm. You are required to work alternative weekend shifts.
• You get to experience fast-paced, non-critical emergency care without working overnights.
• Our staff is highly engaged, collaborative and maintains a positive attitude. We work together to find solutions and make decisions based off what's best for each other and the hospital. A majority of our staff has been with VetCheck since the very beginning! We maintain a support staff ratio of 4-5 techs per DVM to limit burn out, compassion fatigue, and the overall stress of veterinary medicine.
• It's not our job to take care of pets, it is our responsibility.
• VetCheck leadership advocates for our staff by supporting and assisting during difficult situations. We have a "No Tolerance Policy" meaning VetCheck will terminate the relationship with a client for any inexcusable behavior towards staff members. Our goal is to keep you safe both physically and mentally, supported, and valued. We will not tolerate any abuse from clients.
• We support, promote and advocate for Diversity and Inclusion in veterinary medicine. Come as you are!

Our Core values and Operating Structure:

• Compassion
• Convenience
• Commitment
• Cost-effective
• Communication

We believe in educating our clients to be the BEST pet owners possible while practicing the gold standard of care!

EMPLOYEE BENEFITS -

• Free office visits for all types of exams
• Free core vaccines (up to 3 pets)
• Free surgery neuter/spay/dental cleaning for one pet per year
• 20% off the professional services and specified medications for your pet(s)
• $100 scrub allowance per year
• Paid Time Off
• 401K with Matching (eligible after 6 months of full-time employment)
• End of Year Profit Sharing Bonus (all employees are eligible)

*Please note, benefits will begin after 90 days of employment.*

Job Types: Full-time, Part-time

Pay: $16.75 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person

Experience:

• Veterinary experience: 2 years (Required)

Work Location: In person