PURPOSE OF THE POSITION: This role ensures that all motorcycle orders are processed and motorcycles are shipped to North American dealers on a daily basis. This role offers solutions to Regional managers and dealers on a daily basis in regards to issues concerning Bike Distribution.

MAJOR RESPONSIBILITIES

• Daily motorcycle shipments to North American dealers
• Review North American dealer new order and order change requests
• Manage the Motorcycle Autostock program for United States and Canada
• Review and respond in a timely manner to Saleforce cases, emails and phone calls from RMs and dealers related to the Bike Distribution department
• Weekly updates of the UBL (Uncrated Bike List) report; prepping aged motorcycles on the Uncrated Bike List to be sold on our website
• Entering Autostock and Forward orders for dealers
• Warranty Registration Corrections 
• Invoicing motorcycles being shipped out
• Mailing out MSO’s for invoiced motorcycles
• Uploading invoices and MSO’s to the Impress portal for dealer access

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge:
  1. One needs to have knowledge of the AS400 and Infor systems and knowledge of all programs related to motorcycles to be successful at this job
  2. Needs a working knowledge of Microsoft Office, Word, Excel and Access
• Skills: 
  1. One needs average to above average typing skills since a large portion of the job involves emailing contacts and entering data into either AS400 or Salesforce
• Abilities:
  1. Excellent communication skills, both written and verbal, as talking to dealers and explaining current programs is often required
  2. Keen decision making abilities to be able to quickly determine resolutions to any Bike Distribution related issues

RELATIONSHIPS

• Internal:
  1. Works closely with every department within the company on a daily basis, especially Aftersales and Accounting 
  2. This job also requires close communication with each RM around North America
• External
  1. Requires daily interaction with a majority of our dealers throughout North America 
  2. Requires daily communication with suppliers to arrange motorcycle shipments to our dealer network; occasional communication with ocean freight suppliers to resolve any shipment issues 

AUTHORITY

• Allows for decisions to be made on day to day shipment of motorcycles
• Allows for decisions on freight charges to be made; shipping rate quotes must be approved on a daily basis
• This job does not come with the authority to hire/fire anyone
• Most decisions can be made independently; management approval is needed for decisions that would vary from normal policy

EDUCATION 

• High School diploma

TRAINING 

• Triumph Academy
• AS400
• LN
• SalesForce
• Workplace communication and policies

PHYSICAL REQUIREMENTS OF THE JOB 

• This job is mostly inside at a desk
• Must occasionally move motorcycles or other objects around the office