The Branch Office Manager is responsible for the day-to-day management of all operational aspects of the St. George Office location, the supervision of staff, working directly with the Director of Community Management, Association Boards and Committees of the assigned communities in accordance with the Governing Documents of these Associations and the policies of Terra West Management Services. This position will serve as the direct management entity for an assigned community.

Essential Functions:

Monitor Community Management staff to ensure that performance “deliverables” are provided in a timely manner and staff work is completed in conformance with departmental policies and procedures. Review staffs’ work weekly to maintain quality standards.

Act as Advisor to the Director of Community Management.

Act as Community Manager when current Community Managers are out sick or on leave.

Train and counsel employees. Recommend termination, promotion, salary adjustments and bonuses to Director of Community Management. Review leave requests to ensure adequate coverage for office/clients during absence.

Complete annual employee evaluations in a timely manner and recommend salary adjustments if any. Discuss draft of employee evaluation with Director of Community Management and obtain his/her approval prior to meeting with employee. Similarly, ensure that all new employees receive performance feedback at the end of their orientation/training period.

Assist employees in developing client budgets. Review for completeness and accuracy.

Manage portfolio of assigned properties in accordance with UC57.8 and UC57.8a. and all Federal, State, and local laws.

Attend Board meetings, take minutes and maintain action lists; provide to board within three days of meetings. Assist/accompany new Managers for Board meetings. Ensure all Managers are completing minutes within three days of meetings.

Provide board packets to board members no more than five days prior to board meetings. Ensure Managers are also meeting these standards.

Take calls from members of the Board of Directors and community. Resolve issues and handle all escalated calls from communities within a timely manner.

Ensure timely return of management contracts and Accounts Payable and timely return of legal acknowledgements and tenders.

Monitor the St. George Office’s compliance with UC57.8 and UC57.8a. and all Federal, State, and local laws, as well as the communities’ Governing Documents. Keep informed and make Board Members aware of UC57.8 and UC57.8a. and all Federal, State and Local legislation, as well as their Association’s Governing Documents.

Ensure property inspections are being performed per contracts and non-compliance policy followed per board for the properties managed by the Office Manager and all licensed Managers in the St. George Office.

Protect organization’s value by keeping information confidential.

Develop and improve client relations by attending board of director meetings, industry events, company-sponsored board workshops, and new account meetings and presentations, etc.

Other duties to include:

Purchasing

Office cleaning supplies

Bottled water for clients

Tootsie pops for clients

Approve office supply orders

Office Maintenance

Arrange for carpet cleanings

Direct and assist staff to tidy file room, lobby, supply room, bathroom

Work directly with Ence Towers staff to get window washing, hallway maintenance, etc.

Direct year end file storage

HR

Approve time off requests

Approve time card adjustments

Ensure office coverage when allowing time off

Evaluate employee performance of standard duties

Miscellaneous

Plan and Organize Staff Lunches for special occasions

Work with IT to update, upgrade, or fix issues

Work with corporate for training on Umanage, C3, and other proprietary software

Evaluate corporate employee’s involvement with satellite office needs (ex: inspections)

Manage renewals of Business and HOA registry info for clients, and for this office

Prepare and submit expense reports

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

· Organizing and prioritizing

· Attention to detail and accuracy

· Maintain confidentiality and exercise good judgment

· Working with each Manager equally – spending adequate time with each Community Manager to ensure quality standards

· Problem-solving skills

· Excellent communications skills, both written and verbal

Minimum Qualifications:

· Minimum five years’ experience as Manager of multiple community associations.

· Community Association Manager (CAM) license required.

· Must possess vehicle with insurance and valid registration.

· Valid driver’s license.

ADA Requirements:

· See and read small print, both on paper and on a computer screen, quickly and accurately.

· Sit for extended periods of time while working at a computer.

· Hear and speak clearly on the telephone and in person.

WORK POSTURE REQUIREMENTS

DESCRIPTION

N/A

RARELY

OCCASIONALLY

FREQUENTLY

CONSTANTLY

Sitting

x

Standing

x

Walking

x

Driving

x

Bending (from waist)

x

Crouching (squat)

x

Kneeling

x

Crawling

x

Climbing (stairs)

x

Climbing (ladder)

x

Twisting

x

Reaching

x

Writs Motion

x

CARRYING REQUIREMENTS

ITEM

DESCRIPTION

Items Carried:

Files / Board books

Distance:

50 steps

Times per day:

5

Maximum Weight:

5 pounds

MOVING/LIFTING REQUIREMENTS

ITEM

DESCRIPTION

Items Moved/Lifted:

Paper files

Times Per Day:

5

Maximum Weight:

3 pounds

MOVING/LIFTING LEVELS/HEIGHTS

LEVEL

FREQUENCY

Floor:

Occasionally

Knee:

Rarely

Waist:

Occasionally

Chest:

Occasionally

Overhead:

Occasionally

PUSH PUL REQUIREMENTS

ITEM

FREQUENCY

Furniture:

Frequently

Shampooer:

None

Vacuum:

None

Utility Cart:

None

ENVIRONMENTAL CONDITIONS

Condition

Yes

No

Inside/Outside

x

Hot/cold Temperatures

x

Wet

x

Noise

x

Power Equipment

x

Traffic Hazards

x

Chemical Hazards

x

Heights

x

Dust

x

Close Quarters

x

Fumes/Odors

x

Job Type: Full-time

Pay: $54,655.59 - $65,821.79 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Saint George, UT 84770: Relocate before starting work (Required)

Work Location: In person