The Role Responsibilities

Business

• Required to perform all product, service and investigation-related operational activities necessary to satisfactorily process payment inquiries for transactions completed through US$ demand accounts of SCB-NY Clients and the USD Clearing Systems (CHIPS, FED).
• Must process all aspects of case management and correspondence for transactions involving parties with whom SCB cannot transact due to prohibitions arising from external regulations (OFAC, OFSI) or internal policies (AML or fraud prevention).

Processes

Through CERS, provide timely, accurate and complete responses to customer enquiries or information requests from transaction counterparties within committed turnaround times.
In an accurate, timely, and confidential manner, process all aspects of case management for any referred transactions or potential transactions involving one or more entities with whom SCB is prohibited from doing business by either government regulations (e.g., OFSI, OFAC) or internal policy (e.g. AML, fraud prevention).

The case management activities include case opening, correspondence with internal parties and external clients or government agencies, seizure, or rejection of a payment, or requesting additional information to enable clarification of the identity of one or more of the transaction parties and / or clarification of the nature of the transaction (Request for Information-RFI).

Monitor and observe repetitive inquiries and conduct root cause analyses of the underlying reasons for the repetition of the inquiry. Propose potential solutions for the root causes.

Governance

• Maintain a current awareness and complete understanding of appropriate banking laws, regulations, internal policies and procedures and comply fully with those laws, regulations, AML policies and procedures relative to the transactions processed through SCB NY client accounts.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders
Internal

• Team Leader-Client Services-X Border Investigations
• Senior Manager-Client Services-X Border Investigations
• Head of Client Service-X Border Investigations
• Other staff in Client Services-X Border Investigations
• Transaction Banking Sales Managers
• OCC Relationship Managers
• Global Cash Management
• Client Services Contact Centre
• Trade Services
• Payment Centre Operations
• FCC and AML and SFU Units

External

• Clients
• Local and Overseas Correspondent Banks

Other Responsibilities

• Embed Here for good and Group's brand and values in US X-Border Investigations.

Our Ideal Candidate

• Associates degree or higher in Business.
• 5 years of payment or Investigation experience.
• Knowledge of Swift, Chips, FED Clearing Systems and understanding of ISO-MX payment system.
• Working knowledge of Word, Excel, Outlook, EBBS, MTS.
• Familiar with Business AML, OFAC and OFSI procedures.
• Familiar with BAFT compensation rules.

Languages

• English speaking and writing skills

Role Specific Technical Competencies

• Service Delivery and Operations Management
• Information Security and Strategy
• Information Systems - Information Systems Applications and PC skills
• Business-Products and Processes

-About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Expected annual base pay range for the role is $62,158 USD to $68,900 USD The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible / hybrid working arrangements for many of our positions subject to role specific considerations.

Visit our careers website www.sc.com/careers