The Smithsonian National Zoological Park and Museums in Washington DC are currently seeking experienced Retail Group Store Managers who can maximize the visitor experience and meet financial goals by ensuring excellent products, services, and experiences within the store locations. Through successful multi-store management, the Group Store Manager will support the Smithsonian Institution’s educational mission, represent the best interest of the museum, ensure that optimum customer service levels are provided to the Smithsonian’s visitors, and contribute financially to the Institution by attaining sales goals.

Key duties include, but are not limited to, the following:

• Manage your stores and parking to ensure all operations are consistent with the Smithsonian culture, our world-class customer service focus and visual and merchandising standards.
• Drive sales through customer service, strategic store operations, and effective merchandising.
• Strategically plan and allocate resources (payroll, staff, merchandise) to maximize store and parking sales and profitability and reduce inefficiencies.
• Recruit, train and coach a knowledgeable and motivated management, sales, and operations teams.
• Model, coach and teach your team to deliver exemplary customer service and uphold our merchandising and operational standards.
• Ensure compliance to all guidelines involved with safety, loss prevention, inventory control and cash handling procedures.

Qualifications/Requirements:

Bachelor’s degree from a four-year college or university, and 5 to 10 years related retail management experience, or an equivalent combination of education and experience. Multi-unit, high volume retail or similar experience is required.

• Solid experience in all aspects of retail store management.
• Proven leadership skills by building trust, credibility and partnership with supervisors and direct reports.
• Demonstrated ability to effectively build, motivate, and supervise a diverse staff.
• Solid experience with cash management, inventory management, merchandising, and POS cash register systems.
• Experience interpreting, analyzing, and utilizing retail sales data and metrics.
• Ability to communicate effectively at all levels within the organization.
• Must be able to work a flexible schedule, including nights, weekends, and holidays, in order to meet the ever-changing needs of a dynamic retail business.
• Must bring a reputation for conducting themselves with integrity, both personally and professionally.

Salary – Up to $85k annually, commensurate with experience.

To apply, please include a resume, cover letter, and salary requirements

We offer excellent benefit programs including Health, Dental and Vision Insurance, Life Insurance, Transit/Commuter Benefits, Annual and Sick Leave Accrual, Family Friendly Leave, 403b Retirement Program, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Flexible Spending Account (Health & Dependent Care)

The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery."

Final candidate selection will be subject to the applicant’s successful completion of a pre-employment background check and subsequent background investigation for a position classified as Low Risk. Employees are required to serve a one-year probationary period and participate in Direct Deposit for salary payment. EOE. This is not a Federal Service position. Applicants must be U.S. employment eligible. Relocation expenses are not paid.

Employees and visitors to the Smithsonian are encouraged to wear a mask while in indoor spaces.

Job Type: Full-time

Pay: Up to $85,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend

Work Location: In person