Smile Train is changing the world one smile at a time. Our goal is to transform the life of every person impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide free, life-changing comprehensive cleft treatment to our beneficiaries. Our sustainable model has allowed us to reach 1.5 million children in 90 countries to date and we’re just getting started. We are truly changing the world one smile at a time. 

Smile Train is looking for exceptional people to join a world-wide team of dedicated, passionate, professionals. Our team are creative and highly motivated individuals working to make a positive impact. Come join us!

Manager, Grants System

Programs - New York, New York

Job Purpose: To serve as a System Administrator for the Grants System, provide day to day maintenance, training, support, troubleshoot issues, ensure high data quality, configure system updates, and perform system testing. Understand system setup, use cases, and how it supports Smile Train Programs.
This position is short term employment spanning 18-24 months with full benefits, including no cost health care. There is the possibility of permanent placement. 

Responsibilities:

System Administration

• Control database access: create users, user profiles and permissions; deactivate users; transfer record ownership; reassign records when CRM responsibilities or managers change; configure changes to regional visibility.
• Configure needed updates to database coding, custom fields, and update/maintain system setup for Salesforce-Programs and Salesforce apps as needed (CSI Watchlist, Conga Composer, Conga Trigger, GridBuddy, DocuSign, Mass Action Scheduler, Declarative Lookup Rollup Summaries, Oanda API,OwnBackup).
• Create and maintain grantee applications, grantee reports, and document and correspondence templates.
• Create and produce custom reports, dashboards, and saved database views for users.
• Troubleshoot database issues and liaise with Senior Director, Salesforce Programs System or technical support as needed.

User Training and Support

• Provide day to day user support for staff and grantees/partners for Salesforce-Programs and Salesforce Apps.
• Train users in person and remotely on use of the Salesforce Programs System and Salesforce Apps.
• Create and maintain database training materials.

Data Quality Management

• Execute strong data integrity controls (duplicate management, validation rules, permissions.)
• Utilize reports to identify and remediate problematic data.
• Perform data imports and updates.
• Manage data backups with OwnBackup. Set up alerts to monitor data changes out of the normal range, and compare and restore data as needed.

System Updates

• Manage three annual product updates for Salesforce, and updates for Salesforce apps as needed.
• Test new functionality and features in development to support business processes.
• Perform end to end system testing when system updates/enhancements are made.

Administrative:

• Manage contract renewals for Salesforce and Salesforce apps.
• Enter system-related Vendor contracts and invoices in DocuWare for payment

Smile Train believes that a workforce made up of people from diverse social, racial, economic, and cultural backgrounds results in a dynamic workplace and enhances the important work that we do. We are committed providing equal employment opportunity to all persons without regard to race, color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity or expression, disability, marital/familial status, genetic information or predisposing genetic characteristics, sexual and reproductive health decisions, military status, domestic violence victim status, or any other characteristic protected by law. We strongly encourage candidates from all groups and communities to apply. 

To be considered, please submit a resume and a cover letter that describes why you believe you would be a good fit for Smile Train and this role.

Applications will be reviewed on a rolling basis, but we encourage interested applicants to apply as soon as possible.