BILINGUAL DENTAL PATIENT ACCESS REPRESENTATIVE

I. Position Summary:

Responsible for maintaining appearance and order of dental office, patient scheduling, and patient management.

• Open and close dental office according to office procedures
• Check the daily schedule for accuracy
• Answer and respond to telephone calls
• Review supplies for front office and provide order to Office Manager
• Maintain a professional reception area/office; organize patient education materials, keep the facility neat, etc.
• Greet and welcome patients and visitors to the practice
• Check in patients according to office protocol, verifying and updating health information
• Manage recall and inactive patient system
• Confirm the next day’s appointments by telephone; confirm Monday appointments over the weekend.
• Schedule patients for efficient use of doctor and staff time
• Check patient back up list to try to fill in cancellation and no-show appointment times
• Make follow-up appointments as needed
• Perform other tasks assigned
• Gather and accurately record dental, medical, and insurance information from patients
• See that records are stored securely and handled in compliance with legal requirements, including the HIPAA privacy and security regulations, if applicable
• Accurately file patient information
• Arrange patient charts and radiographs for the next day’s appointments
• Record and maintain patient referral information for the practice
• Insurance
• Update insurance information on all patients at all times
• Assist in submission of treatment plans for predetermination of benefits
• Assist in preparation of claim forms for patients with dental insurance
• Assist in organization of supporting materials for claim forms, such as radiographs or written narratives
• Assist in mailing claim forms from office
• Support Office Manager in preparation billing statements promptly and accurately mail billing statements
• Prepare and mail overdue account letters
• Support Office Manager in posting checks received each day
• Sort, organize, and distribute mail
• Prepare and send out new patient continuing care notices each month
• Prepare and send out correspondence as directed by the Office Manager or Lead Dentist
• Uses the code of conduct as a guide to perform job responsibilities
• Attends appropriate compliance training
• Is willing to challenge and report questionable conduct
• Uses safe work practices
• Inspires co-workers to do the right thing
• Understands the requirements of the Corporate Integrity Agreement

• Candidate must be able to work in a fast paced work environment.

• High School Diploma or Equivalent