JOB SCOPE: Oversees day to day front desk operations of the clinic, scheduling, and billing. Supervises administrative interns. Provides excellent customer care.

ESSENTIAL FUNCTIONS:

• Directly supervises administrative interns in a daily operation of the clini.
• Interfaces with insurance companies in regards to referrals, prior authorizations and other insurance related issues.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees; following up on work results
• Runs reports for program director;
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Submits payroll.
• Maintains office staff by orienting and training employees.
• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintains office condition and requests repairs as needed.
• Provides general support to the clinical staff
• Oversees ordering, use and reconciliation of metro cards
• Under the guidance of front desk supervisor manages clinicians and prescribers schedules.
• Directs client traffic, places reminder calls.
• Orders supplies as needed
• Covers front desk as needed
• Takes client’s referral information, triages urgency of the appointment, verifies insurance and assigns an intake appointment. Tracks referral and intake outcomes.
• Runs and distributes reports as assigned by an administrator and clinic supervisor.
• Other duties as assigned by Clinic Administrator and Clinic Supervisor.

Salary: $19.00 Hourly

SKILLS AND KNOWLEDGE:

• Microsoft Office
• Excel
• Excellent oral and written communication skills
• Strong organizational and system tracking skills
• Ability to work independently
• Ability to effectively manage time
• Ability to engage client population
• Ability to utilize multiple EHR systems
• Ability to demonstrate flexibility, creativity, and initiative
• Ability to handle multiple tasks and shift between responsibilities
• Ability to work effectively with others and maintain positive professional relationships with service providers in the community.

EDUCATION AND EXPERIENCE:

• Minimum Bachelor degree is required
• Minimum of 5 years of an administrative experience