Ohio Hearing & Audiology is Hiring a Patient Care Advocate Near Delaware, OH
Ohio Hearing, part of Alpaca Audiology is looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound calls) and generate appointments in a specific region.
A successful advocate must be friendly, persuasive, and patient. The goal is to promote business growth by expanding the company’s clientele.
The advocate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. One must be comfortable placing and or receiving over 100 calls per day to new and existing patients, generating interest from qualifying prospects and “closing sales”. Said individual will work on site in one of our Regional locations alongside our hearing instrument specialists and other office personnel.
Responsibilities
- Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
- Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
- Ability to multi-task and prioritize tasks effectively and efficiently
- Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
- Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
- Ability to support to all levels of management in all areas of the region front facing customers or on the phone
Requirements
- HS Diploma or higher.
- Call center, customer service/sales experience.
- Proficiency with technology/software applications.
- Must be proficient in Excel.
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Track record of over-achieving quota
- Strong phone presence and experience making over 100 of calls per day
- Experience working with a CRM and multiple systems
- Ability to multi-task, prioritize, and manage time effectively
- Self-Sufficient and passionate about success
Job Type: Full-time
Job Summary
Full Time
$39k-53k (estimate)
03/17/2023
06/02/2024
The job skills required for Patient Care Advocate include Customer Service, Written Communication, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Care Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Care Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Care Advocate positions, which can be used as a reference in future career path planning. As a Patient Care Advocate, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Care Advocate. You can explore the career advancement for a Patient Care Advocate below and select your interested title to get hiring information.
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