Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

Work with the borrower either through correspondence, tasks or mail. Provide excellent verbal or written instructions to the borrower to complete their request.

Essential Duties

• Responsible for:
• Monitoring SCRA activities, makes requests for additional information via phone or written request
• Issues payoff request upon receipt of completed written requests
• Updates MSP with assumption information
• Updates MSP with ACH requests to successfully draft borrowers monthly payment.
• Updates MSP with loan modification data approved by Loss Mitigation
• Establishes P224 payee header for disbursing checks throughout servicing.
• Updates social security numbers from W-9 submissions, validating the authenticity.
• Works with buydown schedules.
• Calculates ARM changes and validates the index.
• Issues balloon notifications.
• Possess in-depth knowledge of specific loan products, such as government-backed loans, niche industry loans, or unique financial instruments.
• Stay current on industry regulations and updates related to specialized loans.
• Collect, organize, and maintain all necessary documentation for processes.
• Ensure all documentation is placed in File Hold.
• Ensure compliance with regulatory requirements and internal policies.
• Communicate with borrowers to clarify information, request additional documents, and provide updates on the status of the request.
• Collaborate with other departments, including underwriting and compliance, to address any issues or concerns.
• Work closely with call center and default operations.
• Collaborate with legal and compliance teams to ensure adherence to regulations.
• Identify and resolve issues that may arise during the process of updating MSP.
• Escalate complex problems to higher management when necessary.

Qualifications, Experience & Knowledge

• Bachelor’s degree in finance, business, or a related field.
• Proven experience in mortgage servicing, with BKI/ICE Mortgage Services Platform. Minimum 2 years MSP experience.
• Knowledge of relevant regulations, compliance requirements and GSE rules.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to make informed decisions.

Physical Requirements

• Stationary position; prolonged periods at a desk and working on the computer.
• Occasional movement about inside the office to walk to offices and office machinery.
• Occasional lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.

Position Type: Exempt
Location: Corporate Office: 7450 Campus Dr., Ste. 200 Colorado Springs, CO 80920
Compensation & Benefits: $20.00-23.00/hour

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Short Term, Long Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.