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This is a float position supporting the South Region, based out of the Highland Park Lemoyne Branch*
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At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>
me. To be sure you align with our company mission, vision, values and culture reference the information below.
Company Culture is at Our Core
If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here.
We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.
What WE Believe
Our Missions : WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.
Our Vision : WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.
Our Values : WE deliver unparalleled experiences through a culture of WE. WE >
me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.
Company Perks : Quick Reference
The purpose of the Member Service Representative II is to support all aspects of branch operations, assist with growth of deposits, loans and service ratio.
This position is responsible for meeting and exceeding member expectations by identifying members’ product and service needs, supporting a member-focused culture that influences the use of technology and collaborates with Members 1st departmental partners to provide a seamless experience for members.
A significant degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to member issues.
With no budgetary responsibilities, the Member Service Representative II provides superior service, supports branch growth and service, demonstrates compliance and credit union standard and performs lobby engagement.
This position has limited supervision of work and communicates, interacts and collaborates effectively to provide exceptional member service.
In addition, this role ensures compliance through the adherence of all credit union policies and procedures, demonstrates and fosters a consultative sales culture with members and staff, influences and connects branch associates, partners and members to technology.
EDUCATION :
General and business knowledge equivalent to a high school diploma
EXPERIENCE :
3-5 years of professional experience with financial and industry technology or equivalent work experience
SKILLS :
CORE COMPETENCIES :
WORKING CONDITIONS / PHYSICAL DEMANDS :
Last updated : 2024-05-11
Full Time
Banking
$35k-42k (estimate)
05/13/2024
05/15/2024
members1st.org
GETTYSBURG, PA
500 - 1,000
1950
$50M - $200M
Banking
The job skills required for Member service representative include Products and Services, Cash Handling, Problem Solving, Leadership, Time Management, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Member service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member service representative positions, which can be used as a reference in future career path planning. As a Member service representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service representative. You can explore the career advancement for a Member service representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.