Description

Summary 

The Home Delivered Meal Program Assistant supports the day-to-day operation of Meals on Wheels of RI’s Home-Delivered Meal Program. This includes assisting with the coordination of the home-delivered meals and delivery routes, providing phone support, and customer service. 

This is a part-time position; Monday through Friday with core hours of 9:00 a.m.-2:00 p.m.

Essential Duties and Responsibilities 

- Support the activities of day-to-day of the Home-Delivered Meal Program

- Take client referrals, cancellations, restarts, no answers, etc. from various sources and input said information into the database system

- Prepare correspondence and information for clients, to include but not limited to new start packets, birthday cards, menus, etc. 

- Update referral records pertaining to missing or incorrect information.

- Assist in notifying new clients and/or their guardians of the start date, review the guidelines for the meal program and activate and update status utilizing the SERVtracker program

- Provide assistance and serve as back-up to other team members as needed

• Participate in team meetings and special events
• Other duties, per the ever-changing needs of the organization

Knowledge, Skills and Abilities 

· Commitment to Meals on Wheels of RI mission & values 

· Commitment to a work environment that promotes DEI practices

· Possesses high energy, positive attitude, dedication 

· Embraces teamwork and flexibility

· Shows attention to detail, organizational skills and the ability to multitask 

· Offers a high degree of initiative

· Computer proficiency (MS Excel, Word, and database programs)

· Sound professional judgment, an exemplary moral compass, exceptional personal integrity, and high ethical standards that engender trust, and proven leadership capabilities

· A proven ability to identify, navigate, and successfully interact within the dynamics of a fast-paced environment

Education and Experience 

• 1-3 years of experience in a nonprofit setting
• Experience working with older adults
• Clear results of a background and motor vehicle record check

Work Environment

Work is performed in a building. The noise level in the work environment is usually moderate and the environment is sometimes fast paced. Protocol for safety and security is a priority. Occasional work after normal business hours. Must be able to drive to other locations such as external meetings, within the state.

Physical Demands

While performing the duties of this job, the team member is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands; balance, stoop, kneel or crouch; and talk or hear. The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Education and Experience 

• 1-3 years of experience in a office setting
• Experience working with older adults, preferred
• Clear results of a background and motor vehicle record check

Work Environment

Work is performed in a building. The noise level in the work environment is usually moderate and the environment is sometimes fast paced. Protocol for safety and security is a priority. Occasional work after normal business hours. Must be able to drive to other locations such as external meetings, within the state.

Physical Demands

While performing the duties of this job, the team member is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands; balance, stoop, kneel or crouch; and talk or hear. The team member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.