Become part of the leadership team at Massage Heights Westlake Village and help build and guide your team to inspire, educate and promote a balanced lifestyle for every member and guest that walks through our door. We are in search of an Assistant Retreat Director who is seeking an entry level management position. The ideal candidate loves sales, is responsible, ambitious and diligent. This position is the beginning to building a rewarding career in a dynamic industry. This position is also to help grow under new ownership!! There is a lot of competition in the area, we need to restart and refresh the brand!

Here’s why you’ll love working at Massage Heights:

• Robust leadership training and development; we want to support you in your role and set you up for success for advancement
• You’ll experience a culture that invests positive energy into everything we do
• Employee benefits, flexible schedules and a rewarding career growth

The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director to help ensure exceptional guest service and team member satisfaction, these duties include but are not limited to the following:

Assist the Retreat Director in managing all aspects of the Daily Operations:

• Directly assist the Retreat Director to supervise all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
• Assist as assigned with recruitment, hiring, training, developing and retaining top talent
• Plan and implement Leadership Sales Consultants' training; in-the-moment coaching, role playing, and training is essential for the success of the Front Desk Team
• Stay updated on all services, products and promotions; be diligent in setting the example for your team
• Effectively manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
• Lead by example, demonstrating the ability to achieve personal as well as team goals

Adhere and align the team and Retreat to our Brand Standards:

• Create an environment that is passionate about providing exceptional guest service
• Focus on building guest loyalty by consistently following the proven operating system of Massage Heights
• Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand’s Mission, Core Values and Strategies

A strong candidate will possess the following:

• At least 1-year face to face sales or retail management experience
• Self-starter mentality with leadership, organization, communication and interpersonal skills
• At least 1-year experience in training, coaching, and conflict resolution
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
• Demonstrate working knowledge of computers and standard software (Zenoti preferable)
• Basic business math skills
• Must be able to work varied hours to include weekends, evenings, holidays, etc.
• Need to have an extremely uplifting, energetic, excited and creative personality. We are looking for someone to bring joy daily to our guests lives

Take the Next Step - Elevate Your Career

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person