We are looking for exceptional staff members to work in our practices located in Manhattan and Brooklyn. The business culture is friendly, respectful, and positive. We are an innovative business seeking innovative employees!

The Front Desk Supervisor is responsible for the oversight and direct supervision of the daily operations of administrative support functions at the practice, including but not limited to check-in, check-out, scheduling and support of all non-physician staff. Ensures daily functions are properly staffed to accommodate patient flow and that operations run smoothly throughout the day. In conjunction with the Office Manager, ensures policy and procedure implementation, new processes and monitors compliance to establish guidelines.

The Front Desk Supervisor collaborates with the Office Manager concerning matters of the business and the facility.. It is expected that the Front Desk Supervisor will adhere to the business office culture and implement the business vision creating a harmonious office culture. The Front Desk Supervisor will adhere to Audrey Halpern’s business model for The Manhattan Center for Headache and Neurology. The Front Desk Supervisor will behave in an ethical manner with patients’ best interest in mind as well as the best interest of the practice and staff. Expectations of the front desk supervisor are as follows:

RESPONSIBILITIES

● Recording and updating personal and financial information for patient records ○ Manages patient accounts and staff workflows that optimize data entry in EMR ○ Manages payment collections by staff

● Supervised multiple departments of the administrative team: scheduling, insurance verifications, authorizations (medications, procedures, radiology, Botox) medical records, referral system in the EMR, responsible for adjusting provider schedules to accommodate schedule changes, new patient scheduling, incorporates strategic scheduling to accommodate new patient growth, liaison with insurance companies, assists in resolving patient issues, assists in resolving administrative staff issues and conflicts, delegates assignment of tasks to front desk

● Liaison with providers, patients, billing department, executive team

● Leads staff with monitoring of emails, timely responses, and completion of provider requests

● Tracks all spreadsheets and monitors staff on spreadsheets

● Manages the in-person and virtual support staff

● Assists with interviewing prospective administrative staff and will provide recommendations for potential hires

● Supervises front desk personnel and training new employees on office systems, support staff procedures, and job tasks

● Helps to resolve staff conflict

● Makes recommendations for disciplinary actions regarding front desk staff

● initiates disciplinary plans of actions

● Manages general office upkeep

● Maintains confidentiality of personal and financial data in accordance with local, state and federal governmental regulations

● Keeps staff HIPAA compliant

● Oversees office supplies and inventory

● Oversees front desk patient collections (copays and balances)

● Oversees front desk workflows

● Oversees and leads daily huddles, ensures that the administrative team is on task

● Implements strategies to optimize front desk and virtual staff with time management and task completion

● Understands all support staff positions and job roles (virtual and in-person office)

● Provides administrative support to the clinical team

● Ensures that the administrative staff schedule supports the facility and provider,

● Leads administrative staff meetings and is responsible for keeping the minutes

● Problem solves administrative issue with the guidance of the office managers and management team

● Anticipate issues, troubleshoots for solutions

● Supervises, directs, and optimizes the patient flow in the reception area

● Makes sure that the administrative office culture adheres with the business culture

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have Saturday availability?

Education:

• Bachelor's (Required)

Experience:

• SUPERVISOR: 1 year (Required)
• Insurance verification: 2 years (Required)
• CUSTOMER SERVICE: 2 years (Required)
• AUTHORIZATION: 2 years (Required)
• Appointment scheduling: 2 years (Required)
• FRONT DESK: 2 years (Required)

Work Location: In person