Are you passionate about making a difference in people's lives? LifeSTEPS, a leading nonprofit organization committed to building thriving communities through supportive housing and services, is seeking a part-time Information Technology Specialist to join our team at our Corporate office in the Sacramento, CA area. This assignment is anticipated to conclude by December 31st, 2024.

About the Organization:
LifeSTEPS is a 501(c)(3) nonprofit charitable organization. The mission of LifeSTEPS is to provide effective educational and supportive services to maximize the strengths of individuals and build resilient communities. Founded in 1996, LifeSTEPS is currently one of the premier social services providers in affordable housing, and is the leading agency and national model of eviction prevention and sustainable housing. LifeSTEPS provides impact to over 100,000 residents residing at over 400 partnered affordable housing communities across the state of California. Our vision is that every person served by LifeSTEPS will be empowered with the skills, resources, and support to maintain stable housing and break the cycle of poverty. Our founders believe that building affordable housing is only the first step. It is also essential to provide meaningful programs that empower people to move forward in their lives.

Benefits:

In addition to the satisfaction of making a difference in the lives of those we serve, LifeSTEPS offers the following benefits:

• Competitive pay based on skill and experience
• Paid Holidays
• Paid Sick Leave
• Employee Assistance Program
• Benefit eligible employees working 30 hours per week or more will also receive:
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) plan
  • Paid Time Off

About the Position:

The Information Technology (IT) Specialist functions in support of the organization’s information systems and ensuring compliance within the agency. This includes database maintenance, updates, and overseeing computer software processes. The IT Specialist is tasked with installation, evaluation, and continual improvement of IT systems, showcasing expertise in IT support. Working across various departments, the IT Specialist collaborates extensively on computer, software, and network systems development.

This position offers an opportunity to contribute to the Cal-AIM program and requires strong technical skills, a customer-centric approach, and the ability to collaborate effectively with diverse teams.

Core Duties:

• Support Cal-AIM Program (20 hours/week):
  • Resolve support tickets using Jira Service Management
  • Handle procurement, provisioning, and tracking/accounting of devices and equipment (e.g., Dell, Amazon)
  • Address hardware issues, including repair and replacement
  • Troubleshoot software issues
  • Manage SaaS accounts (e.g., Adobe)
  • Conduct user training and promote information security awareness
  • Manage user access and authentication services (e.g., Microsoft 365/Entra, MFA, MDM, Endpoint Management, Duo)
  • Coordinate third-party support for devices and equipment, including remote assistance, product repair, and replacement (e.g., MSP, Verizon, Dell, Amazon, Apple)

• 
  Provide Support to LifeSTEPS Staff (4 hours/week):
  • Extend support services to LifeSTEPS staff, covering all mentioned responsibilities.
  • Adhere to organization practices and acquire knowledge of systems
  • Participate in other PATH cited/Cal-AIM program projects as needed
  • Assist IS Manager/IS Team with new and ongoing projects

• Associates Degree in Computer Science or another IT related field
• Minimum of 1 year of experience in an IT environment
• Proficient in Windows OS and Microsoft 365 administration
• Experience with spam filter and email monitoring
• Familiarity with asset tracking and endpoint management
• Ability to provide support for mobile devices, computers, and laptops
• Proficiency in application/software setup and troubleshooting
• Remote service desk experience is desirable
• Equivalent combination of education and experience may substitute for the degree

If you are a dedicated IT professional looking to make a meaningful impact, we invite you to apply for this exciting opportunity. Join us as we work together to support our employees and drive the success of our organization.

Please Note

LifeSTEPS values the diversity of the people it hires and serves. Diversity at LifeSTEPS means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. Please provide us with notice if you will require accommodations during the interview process.